Medical Assistant, Neurology, Various FTE Available

Location: Cincinnati, OH, United States

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members include UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board‑certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes such as the UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. UC Health is an EEO employer.

Responsibilities

• Engages in population‑appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population‑related data and plans care appropriately.
• Identifies and responds appropriately to unique psychological needs or those associated with religious/cultural norms.
• Performs treatments, administers medication, or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.
• Obtains vital signs, EKGs, laboratory specimens and other necessary information for proper patient evaluation, using universal precautions at all times.
• Assists the provider in documenting notes, orders and prescriptions in the Electronic Medical Record; documents are pended to the provider for review, edit, and signature.
• Prepares and maintains the clinic area, including cleaning and stocking examination rooms, setting up and securing computer equipment, and maintaining diagnostic equipment.
• Returns routine patient telephone calls such as prescription refills or pre‑certification requests, documenting actions in the EMR.
• Coordinates ancillary services such as diagnostic testing/imaging, hospital procedures or admission, additional patient visits, and acquisition of pertinent medical records.
• Maintains a positive, professional, and cooperative demeanor in all interactions with patients, staff, physicians, and management.
• Maintains a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
• Protects patient confidentiality and safeguards operations.
• Understands and adheres to the legal responsibilities and requirements of the medical assistant role.
• Seeks knowledge of quality measures and patient experience.

Administrative Duties

• Using computer applications.
• Answering telephones.
• Greeting patients.
• Updating and filing patient medical records.
• Coding and completing insurance forms.
• Scheduling appointments.
• Arranging for hospital admissions and laboratory services.
• Handling correspondence, billing, and bookkeeping.
• Assisting in the implementation of age‑appropriate care for specific patient populations, including direct patient care as part of the clinical team.

Qualifications

• Minimum required: High School Diploma or GED.
• Preferred: 7–11 months equivalent experience.