Medical Assistant - Multispecialty Clinic- General Surgery

About the Role

The Medical Assistant assists in examination and treatment of patients under the direction of a physician. Works under close supervision of the physician and clinic manager.

Responsibilities

• Patient Care
  • Properly identifies patients by requesting name and date of birth prior to interactions.
  • Ensures confidentiality of protected patient health information by utilizing HIPAA-compliant practices.
  • Completes and documents patient visit notes, including chief complaint, medical/surgical history, family history, vital signs, immunizations, allergies, medications, nutrition, and wellness issues.
  • Accurately and safely administers and documents waived testing under physician supervision.
  • Prepares, stocks, and cleans exam rooms; maintains supplies and equipment for patient care.
  • Prepares and administers medications per physician orders and organizational policies.
  • Assists with minor surgical procedures and handles/processes specimens and cultures.
  • Provides basic clinical care measures to all age groups per clinical skills checklist.
• Coordination of Care
  • Manages patient flow to ensure physician efficiency, including scheduling and wait times.
  • Instructs patients/families on diagnostic procedures, medications, nutrition, and wellness using pre-approved materials.
  • Retrieves and sends patient health information to authorized individuals per HIPAA and organizational policies.
  • Notifies patients of test results, medication changes, or treatment plan updates within 48 hours as instructed.
  • Calls in non-narcotic prescriptions to pharmacies per physician orders and organizational policies.
  • Coordinates diagnostic testing and communicates with healthcare providers regarding patient care.
  • Responds to patient/family questions and concerns appropriately.
• Quality and Compliance
  • Adheres to corporate compliance procedures, accrediting standards, and ethical/religious directives.
  • Understands chemical hazards and accesses MSDS information as needed.
  • Takes prompt action during emergencies and documents events in the electronic safety system.
  • Participates in quality improvement initiatives, including data gathering and process changes.
  • Observes all policies, safety, quality assurance, and infection control standards.
  • Uses equipment, supplies, and facilities efficiently to ensure high-quality care.
  • Pursues continuing education and professional development.
• Regulatory and Operational Support
  • Works with other medical assistants to ensure compliance and competency in documentation.
  • Assists with regulatory processes, including monitoring logs and measuring clinic compliance.
  • Counts and orders vaccines, medications, and clinical supplies.
  • Performs medical record audits and collaborates with management on documentation improvements.
  • May train and orient new team members on policies, procedures, and workflows.
  • Collaborates with health information management for clinical documentation audits.
• Additional Duties
  • Assists with clerical tasks such as answering phones, filing, preparing charts, and managing referrals.
  • Verifies and confirms patient benefits; coordinates paperwork for FMLA or back-to-work/school needs.
  • Supports practice efforts, including flu clinics, community health events, and job-site projects.

Requirements

• Completion of a medical assistant program or 1 year of clinical experience.
• High school diploma or equivalent.
• Computer literacy; proficiency in Microsoft Outlook, electronic health records, and other software.
• BLS certification required.