Medical Assistant (MA) - Pre Transplant Clinic

Job Summary

Under the supervision of a Clinical Supervisor, provider, or practice manager, performs a variety of medical assisting and administrative support functions in a medical office setting. These activities contribute to meeting the health care, safety, and comfort needs of patients; and contribute to the effective and efficient business and revenue cycle operations of the office & organization.

All responsibilities are performed in accordance with established regulatory, state, and company standards, and department policies and procedures.

Key Areas of Responsibility

• Performs efficient, accurate, and timely administrative support functions: greets & check-in patients; verifies insurance; triages incoming phone calls; schedules appointments and informs patients of preparation requirements prior to visit; schedules follow-up appointments and associated testing or procedures; obtains pre-certifications for tests, procedures, treatments, medications, and hospitalizations as needed; collects, compiles, and maintains patient demographic, financial account, and medical record information utilizing electronic health record (EHR) systems; scans and uploads documents and test results into HER EPIC; assists in documenting and coding physician charges, medical procedures, and diagnosis.
• Aids in providing safe and appropriate basic patient care, delegated by a registered nurse and/or provider: prepares patient exam rooms; rooms patients; performs routine diagnostic tests (e.g., vital signs, EKG’s, blood glucose monitoring, etc.); provides instructions to patients on how to properly collect sterile specimens; collects and prepares specimens and paperwork for outside reference lab; verifies patient information (e.g., medications, changes in medical history, family information, etc.) and updates EHR and notifies nursing staff or providers with information that will be utilized in their patient assessment.
• Maintains inventory of medical supplies and equipment, and/or cleans and sterilizes equipment in patient exam rooms.
• Contributes to improvement by participating in meetings, training, in-service education, and performance improvement activities as directed.
• Ensures cost-effective utilization of resources within own control.

Qualifications

• Education: High School graduate or equivalent. Graduate from an accredited medical assistant program required or Medical Certification required.
• Experience: 1-2 years’ experience in medical office is required.
• Licensure, Certification, Registration: Certified Medical Assistant (CMA) granted by American Association of Medical Assistants (AAMA) –or- Registered Medical Assistant (RMA) granted by American Registry of Medical Assistants CPR certified (or validation within 3 months of hire).

Knowledge, Skills And Abilities

• Excellent written and verbal communication and interpersonal skills are required; ability to communicate in other languages is highly desirable.
• Knowledge of medical terminology and insurance requirements.
• Knowledge of medical coding (ICD10 and CPT) is preferred.
• Strong computer skills including solid working knowledge of Microsoft Office software.
• Experience working with an electronic health record (EHR) is preferred.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Strong organization skills and attention to detail.