Medical Assistant (MA) - Transplant Administration

Location: 80 Seymour Street, Hartford, CT (06106)

About the role

Under the supervision of a Clinical Supervisor, provider, and/or practice manager, this role performs a variety of medical assisting and administrative support functions in a medical office setting. These activities contribute to meeting the healthcare, safety, and comfort needs of patients while supporting the effective and efficient business and revenue cycle operations of the office and organization. All responsibilities are performed in accordance with established regulatory, state, and company standards, as well as department policies and procedures.

Responsibilities

• Performs efficient, accurate, and timely administrative support functions: greets and checks in patients; verifies insurance; triages incoming phone calls.
• Schedules appointments, informs patients of preparation requirements, and schedules follow-up appointments and associated testing or procedures.
• Obtains pre-certifications for tests, procedures, treatments, medications, and hospitalizations as needed.
• Collects, compiles, and maintains patient demographic, financial account, and medical record information using electronic health record (EHR) systems.
• Scans and uploads documents and test results into EHR (EPIC).
• Assists in documenting and coding physician charges, medical procedures, and diagnoses.
• Provides safe and appropriate basic patient care delegated by a registered nurse and/or provider, including preparing patient exam rooms and rooming patients.
• Performs routine diagnostic tests (e.g., vital signs, EKGs, blood glucose monitoring); provides instructions for proper specimen collection; and collects and prepares specimens and paperwork for outside reference labs.
• Verifies patient information (e.g., medications, medical history, family information) and updates EHR, notifying nursing staff or providers of relevant details for patient assessment.
• May perform basic therapeutic measures under direction of nursing staff or provider, reinforce patient education, report lab results, follow physician instructions for follow-up or medication changes, or call prescriptions into pharmacies as ordered.
• Maintains inventory of medical supplies and equipment and/or cleans and sterilizes equipment in patient exam rooms.
• Contributes to improvement by participating in meetings, training, in-service education, and performance improvement activities as directed.
• Ensures cost-effective utilization of resources within own control.
• Performs other comparable duties as requested by the manager, with duties varying by department.

Requirements

• High School graduate or equivalent.
• Graduate from an accredited medical assistant program or Medical Certification required.
• 1-2 years’ experience in a medical office is required.
• Certified Medical Assistant (CMA) granted by the American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA) granted by the American Registry of Medical Assistants.
• CPR certified (or validation within 3 months of hire).

Skills

• Excellent written and verbal communication and interpersonal skills; ability to communicate in other languages is highly desirable.
• Knowledge of medical terminology and insurance requirements.
• Knowledge of medical coding (ICD-10 and CPT) is preferred.
• Strong computer skills, including solid working knowledge of Microsoft Office software.
• Experience working with an electronic health record (EHR) is preferred.
• Ability to adapt quickly in a fast-paced environment while juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Strong organizational skills and attention to detail.

Benefits

Hartford HealthCare offers a competitive benefits program designed to ensure work/life balance.