Medical Assistant Lead (Ambulatory)

About the role

The Medical Assistant III at Ann & Robert H. Lurie Children’s Hospital of Chicago is responsible for providing daily clinical support in the outpatient/primary care setting. This role may also involve daily scheduling and clinic flow management. The Medical Assistant III collaborates with leadership to ensure efficient workflows and supports a collaborative team environment.

Responsibilities

• Performs phlebotomy and specimen processing as directed by delegating providers.
• Administers intramuscular, subcutaneous, intradermal, topical medications, ophthalmic drops, and nasal sprays.
• Depending on location, performs ECGs, places Holter monitors, and downloads telemetry data.
• Works in conjunction with other staff to optimize clinic flow.
• Intervenes appropriately in emergency situations.
• Documents data and changes in the Electronic Medical Record.
• Supports administrative tasks such as scheduling patient visits and performing “check-in, check-out” activities.
• Obtains measurements, patient histories, and other intake activities.
• Stocks and maintains the clinic area, including ordering supplies as needed.
• Manages inventory, including placing orders, managing par levels, and conducting quality control for High Level Disinfection.
• Demonstrates knowledge of chemical disinfection, high-level disinfection, and sterilization protocols.
• Completes required trainings and educations, including Healthcare Provider CPR.
• Collaborates with leadership to develop and adjust weekly ambulatory schedules and ensures overall compliance with safety and regulatory guidelines.
• Orients new Medical Assistants and contingency staff.
• Participates in Department Process Improvement activities and unit-based or organizational-wide committees.

Requirements

• High school diploma required.
• Successful completion of a formal Medical Assistant program.
• At least 5 years of relevant clinical experience.
• Certified Medical Assistant (CMA) (AAMA) or Registered Medical Assistant (RMA) preferred but not required.
• Some college education preferred.
• Basic Life Support certification from the American Heart Association.
• Excellent communication and interpersonal skills.
• Proficient computer skills and aptitude.
• Problem-solving ability and ability to handle multiple priorities.
• Ability to handle stressful situations.

Skills

• Knowledge of pertinent aspects and competency with protocols related to the use of chemical disinfection, high-level disinfection, and sterilization.
• Strong organizational and multitasking skills.
• Effective communication and collaboration abilities.
• Ability to work independently and as part of a team.

Benefits

Lurie Children’s offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Employer-paid group term life and disability
• Health Savings Account (HSA) contributions
• Flexible Spending Accounts (FSA)
• Paid Time Off (PTO), Paid Holidays, and Paid Parental Leave
• 403(b) with a 5% employer match
• Voluntary benefits such as Critical Illness, Accident and Hospital Indemnity coverage, and Employee Assistance Program
• Tuition assistance and student loan servicing and support
• Discounts on services at Lurie Children’s facilities and purchasing programs

Pay

The pay range for this position is $21.00 - $32.55 hourly. Lurie Children’s offers competitive salaries aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise.