Medical Assistant II - Outpatient Neurology Clinic
About the role
We are searching for a Medical Assistant II to work in our Outpatient Neurology Clinic at the West Campus. This position involves providing patient care and excellent customer service in a fast-paced healthcare setting, as well as assisting in the coordination of patient flow and provider schedules to effectively manage patient care.
As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
Responsibilities
- Respond to customer questions with prompt information and/or services related to appointment status, wait time, or unanticipated problems.
- Perform patient registration procedures per clinic process.
- Utilize the patient management system to mark the arrival of patients and open accounts.
- Change the status of all non-arrived patients daily to reflect canceled, no-show, or rescheduled status.
- Prioritize patients to be roomed based on appointment and arrival times and other clinic procedures.
- Assist, as needed, licensed staff with the non-financial aspects of the inpatient admission process.
- Assist with patient escorts and help with paperwork as needed.
- Assist in the collection and documentation of patient/family data, including biophysical and psychosocial information according to clinic scope.
- Report abnormal or out-of-range data to RN or provider.
- Ensure that requisitions have necessary clinical, demographic, billing, and payor information.
- Monitor patient flow and fill in or assign staff as necessary to avoid bottlenecks and assure minimal patient wait time.
Requirements
One of the following certifications is required:
- CCMA – Certified Clinical Medical Assistant certificate from the National Health Career Association
- CMA-AAM – Certified Medical Assistant from the American Association of Medical Assistants
- EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services
- EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services
- EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services
- EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services
- EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services
- LIC PAR – Licensed Paramedic from the Texas Department of State and Health Services
- NCMA – National Medical Assistant Certification from the National Center for Competency Testing
- NRCMA – Nationally Registered Certified Medical Assistant from the National Association of Health Professionals
- RMA – Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
2 years of related experience is required.
About Us
Texas Children’s Hospital West Campus is Houston’s first community hospital designed, built, and equipped exclusively for children in one of the city’s most rapidly growing communities, spanning from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital features:
- The only 24/7 pediatric emergency room in the Greater West Houston area
- Four operating rooms
- 16-bed pediatric intensive care unit
- 46 acute care beds
- Advanced imaging services including MRI and CT scans
- A neurophysiology sleep lab
- A pathology lab
- A full-scale pharmacy
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.