Medical Assistant I-Orthopedics

Job Summary

Responsible for providing direct patient care and clinical support to providers in an outpatient clinic setting. Obtains patient medical histories, expedites patient flow, rooms patients, and stocks clinic with necessary supplies. Navigates electronic health record systems, schedules and follows up on appointments, and assists with medication requests, prior authorizations, and scheduling tests, procedures, and consults. Communicates respectfully with pharmacies, insurance companies, patients, and physicians while upholding service excellence standards. Supports both clinical and administrative functions to ensure efficient and patient care.

Essential Functions

• Checks in and checks out patients, schedules tests and procedures, and verifies insurance coverage and authorizations.
• Prepares charts, enters charges, completes required paperwork, and maintains accurate medical records and documentation.
• Performs medical necessity checks, gathers and records health history, vital signs, and other pertinent data.
• Responds to patient phone calls, documents requests, and communicates with clinical staff and providers as needed.
• Provides basic patient care, performs point-of-care skills and clinical procedures within certification, and administers medications.
• Demonstrates service excellence, maintains patient privacy, and engages in patient and employee satisfaction initiatives.
• Works efficiently, prioritizes tasks, improves workflow, and collaborates within the interdisciplinary team.
• Assumes responsibility for professional development, completes required competencies, maintains certifications, and serves as a preceptor for new staff.
• Adheres to infection control, safety, and confidentiality guidelines, and supports wellness through patient/family education.
• Performs other duties as assigned.

Education Requirement

A high school diploma or equivalent and vocational/technical training in a designated technical area. An equivalent combination of education and experience may be considered.

Experience Requirement

0-2 years of experience in a healthcare, clinical setting, or a relevant area. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

• Certified Clinical Medical Assistant (CCMA)
• Registered Medical Assistant (RMA)
• National Certified Medical Assistant (NCMA)
• Basic Life Support (BLS)

Working Conditions

• Lifting, pushing, and/or pulling objects up to 50lbs: 3. Intermittent (10% - 50% of the time)
• Lifting, pushing, and/or pulling objects over 50lbs: 2. Occasional (10% - 50% of the time)
• Sitting at computer workstation for extended periods: 2. Occasional (10% - 50% of the time)
• Standing or walking with objects up to 10lbs: 4. Regular (> 50% of the time)
• Standing or walking with objects up to 25lbs: 3. Intermittent (10% - 50% of the time)
• Repetitive motion: 3. Intermittent (10% - 50% of the time)
• Working at heights above 4 feet: 1. Never
• Working in confined spaces: 1. Never
• Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 3. Intermittent (10% - 50% of the time)
• Risk of injuries from use of equipment on the job: 3. Intermittent (10% - 50% of the time)
• Risk of burns: 1. Never
• Risk of cuts/punctures: 3. Intermittent (10% - 50% of the time)
• Risk of bloodborne/airborne pathogens: 3. Intermittent (10% - 50% of the time)
• Risk of recombinant DNA or viral vectors: 1. Never
• Risk of combative/violent people: 2. Occasional
• Risk of animal handling (including carcasses): 1. Never

Physical Demands

This position requires occasional exposure to loud noises, temperature extremes, hazardous chemicals and fumes including waste, radiation, burns, cuts/punctures, bloodborne/airborne pathogens, recombinant DNA or viral vectors, combative/violent people, and animal handling (including carcasses).