Medical Assistant / Front Desk Representative

Under general direction

Provides direct patient care to patients of Clearway Pain Solutions.

Essential Duties and Responsibilities

• Performs job in accordance with Company Mission, vision, and goals.
• Affords assistance to patients with medical forms, as necessary.
• Ensures confidentiality in all areas, abiding by HIPAA rules and regulations.
• Accurately completes applicable paperwork; ensures patient medical records are complete. Prepares all forms and requisitions as instructed by the provider.
• Creates and maintains a positive atmosphere of customer service, team work, mutual respect, professionalism and accountability at all times.
• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, and confirming patient ID.
• Takes and records patient vitals.
• Properly maintains examination rooms and all other clinical areas.
• Answers telephones in a professional manner and delivers messages promptly.
• Returns patient calls in a timely manner.
• Maintains and improves current skills and knowledge by attending all relevant meetings, classes, trainings and by keeping certifications current.
• Adheres to Infection Control, Safety and OSHA standards as specified by State, and Company standards.
• Maintains knowledge of, and complies with established State, Company and any other applicable policies and procedures.
• Instructs patients in simple procedures/tests and dispenses appropriate educational materials.
• Relays provider orders to the patient.
• Prepares, cleans and maintains ultrasound machine, as appropriate.
• Draws up injections to be administered.
• Verifies that radiological and laboratory records are received and in the patient chart. If radiological and/or laboratory records are not in the chart, takes necessary steps to obtain the records.
• Fits patients for durable medical equipment (DME) and completes all applicable paperwork.
• Obtains prior authorizations for radiology and/or prescriptions, as needed.
• Keeps rooms clean and stocked with supplies.
• Maintains stock of medicines and supplies as necessary. Advises Office Manager when replacements are needed.
• Sterilizes and cleans instruments used in examinations and/or procedures; maintains clean and hygienic environment.
• Maintains personal and provider staff task buckets in the EMR under the direction of the physician.
• Assists with providing Workers Compensation medication under the direction of the physician.
• Limits specimens accurately and distributes them to the appropriate personnel to ensure specimen integrity.
• Processes specimens and prepares them for shipping.
• Maintains lab area with ample supplies and in a clean and safe condition.
• Follows test requirements of laboratory and procures unaltered urine specimen for testing.
• Participates in and completes all required trainings and in-services.
• Acts as a back-up for Ancillary Medical Assistants, performing Ancillary Medical Assistant duties, as directed.
• Performs other duties as assigned.

Minimum Qualifications

• High School Diploma, or equivalent.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.

Preferred Qualifications

• Completion of a Nurse Aide, Medical Assistant, or EMS training program, with a current Nurse Aide certification OR a Medical Assistant certification OR EMS Licensure.
• One (1) year of prior experience working in a medical practice.
• One (1) year of prior experience working with an Electronic Medical Record (EMR).
• Current Basic Life Support (BLS) certification.

Compensation and Benefits

• Pay Range: $18.00/Hr - $21.00/Hr
• PTO: Up to 96 hours in first year (pro-rated based on start date)
• Holidays: 7 (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
• Retirement: 401(k) with employer match
• Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)
• Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program
• Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity