Medical Front Desk Representative

About the role

AllerVie Health is seeking a friendly, organized, and service-oriented Medical Front Desk Representative to join our team. This vital role serves as the first point of contact for our patients and plays a key part in ensuring a seamless and welcoming experience at our clinic.

Key Responsibilities

• Greet patients warmly upon arrival and manage check-in and check-out processes with professionalism, accuracy, and care
• Answer incoming calls, address questions and concerns, route calls appropriately, and take messages as needed
• Schedule appointments and manage provider calendars, including follow-ups and adjustments for delays or changes
• Register new patients and maintain accurate demographic, insurance, and financial information
• Facilitate smooth patient flow by communicating arrivals, wait times, and updates with clinical staff and providers
• Collect co-pays and payments at the time of service, including deductibles and outstanding balances; explain billing policies and assist patients as needed
• Maintain and update patient records through data entry, scanning, faxing, and document management
• Verify insurance eligibility, referrals, and authorizations in preparation for upcoming appointments
• Review billing questions, claims, or denials and gather required information to support resolution
• Monitor office supplies, coordinate equipment needs, and support daily administrative operations and special projects as needed

Qualifications, Education, and Experience

• A high school diploma or GED is required
• Prior experience in a healthcare or medical front office setting is preferred
• Excellent interpersonal and customer service skills with a friendly, professional demeanor
• Strong written and verbal communication abilities
• Highly organized with attention to detail and the ability to multitask in a fast-paced environment
• Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR systems

Physical Requirements

• Ability to sit for extended periods
• Communicate effectively with patients, visitors, and staff
• Regular use of hands and arms to write, type, and operate standard office equipment
• Occasional physical activity, including reaching, bending, stooping, kneeling, or maintaining balance as needed
• Perform repetitive tasks such as typing and reaching, including occasional overhead reaching
• Ability to lift up to 50 pounds on an occasional basis and carry items weighing up to 25 pounds
• Visual ability to maintain focus, depth perception, and peripheral awareness in a clinical office environment