Medical Assistant / Front Desk Representative

Duties and Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently using electronic scheduling systems.
• Verify patient demographics, insurance information, and medical history during registration.
• Collect co-payments, deductibles, and outstanding balances from patients in a timely manner.
• Answer phone calls and inquiries from patients, healthcare providers, and insurance companies.
• Aid physicians during examinations and procedures.
• Prepare and administer medications as directed by the healthcare provider.
• Cleaning and preparing patient rooms, equipment, and tools.
• Updating patient charts and tracking paperwork.
• Documenting patient plan(s) of care, tests, and examination results in the EMR.
• Cook up referrals to specialists and other healthcare providers as directed by physicians.
• Maintain patient confidentiality and adhere to HIPAA regulations in all interactions.
• Collaborate with healthcare providers and support staff to ensure patient satisfaction and continuity of care.
• Perform other administrative duties as assigned, such as filing, scanning, and data entry.

Qualifications

• 1 year of Medical Assistant or front desk experience
• Experience with EMR systems
• Certificate of completion from an accredited Medical Assistant (RMA or CMA) program