Medical Assistant & Front Desk Coordinator- Transperity Medical Providers

About the Role

Privia Health™ is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future through high-performance physician groups, accountable care organizations, and population health management programs.

Responsibilities

Clinical Responsibilities

• Greet and room patients, obtain vitals, and document symptoms/medications in the EMR.
• Assist providers with exams, ultrasounds, and procedures; provide patient education on prenatal/postpartum care, infertility, and birth control.
• Perform phlebotomy, administer injections, and manage telephone triage calls under MD supervision.
• Practice strict infection control, manage medical supply inventory, and ensure exam rooms are sterile and fully stocked.
• Recognize urgent or emergency situations and act appropriately; reorder and replace items used from the crash cart or emergency kit.
• Monitor established pregnancies through lab work and flow sheets.

Operational Responsibilities

• Monitor front-office staffing levels, review payroll time clock edits, and draft/update office policies to improve patient flow.
• Perform daily audits on Patient Service Representative (PSR) work; troubleshoot CPT and ICD-10 coding issues and assist with daily financial balancing.
• Act as the Athena EMR "Super-User," providing guidance to staff, troubleshooting system issues, and ensuring smooth data flow between departments.
• Assist in the interviewing, hiring, and orientation of new personnel. Conduct performance evaluations and provide ongoing coaching for front-office staff.
• Act as the primary liaison between clinical personnel, billing departments, and the Physician Owner or Practice Manager.
• Follow up on special requests or projects for completeness and evaluate computer and equipment needs for personnel.

Requirements

• 1+ years in a medical office environment
• Bilingual in Spanish preferred
• High School Diploma or GED
• Graduation from an accredited Medical Assistant program preferred
• CMA (AAMA) or RMA certification preferred
• Strong ability to multitask and maintain professional relationships with patients, medical staff, and the public