Medical Assistant. Float Pool, Per Diem

About the role

The Medical Assistant position in the Ambulatory Float Pool provides support in both clinical and administrative areas. The role involves delivering patient care under the direction of licensed nurses or providers, gathering patient information, scheduling appointments, and assisting with patient flow.

Responsibilities

• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.
• Clinical Support:
  • Performs a variety of appropriately delegated patient care interventions for patients and their families.
  • Maintains timely ongoing verbal communication.
  • Maintains patient flow including waiting room activity and communicates wait time updates to patients.
  • Greets patient in waiting room and escorts to exam room.
  • Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols.
  • Anticipates/sets up special equipment and/or supplies needed for visit.
  • Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record.
  • Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature).
  • Complies with department documentation standards to ensure a complete and accurate patient record.
  • Updates patient pharmacy information.
  • Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions.
  • Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician.
  • Performs initial cleaning/decontamination of equipment/materials and instruments.
  • Restocks, replaces, assembles patient equipment and supplies.
  • Utilizes the care team’s population health management registry or other applicable database for preventative care outreach.
• Clerical Support:
  • Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments.
  • Verifies third-party insurance coverage for patients, including day of service and whether prior approval for service is necessary for proper reimbursement of services rendered.
  • Follows internal collection and cash control policies by informing patients of their financial obligations, collecting payment (deposits, co-payments) at time of service and controlling cash.
  • Directs patients with financial concerns to staff who can assist them in the completion of applications forms.
  • Creates and/or obtains medical records for patients and distributes copy to the appropriate person.
  • Assigns medical record numbers to new patients in order to ensure current information on the patient record system.
  • Collaborates with Medical Records department for suspected duplicate records.
  • Maintains clinic files and patient records; screen patient’s chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required.
  • Uses computer terminal for access/input of patient information, lab results, x-ray and other automated requests and communicates findings to appropriate healthcare team members.
  • Stamps and dates charts as required; prepare files and other clinic specific forms.
  • Mails out clinic specific notices and letters as required.
  • Handles clinic mail and delivers to the appropriate person.
  • Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.).
  • Reschedules patients from canceled or bumped clinic sessions.
  • Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate.
  • Tracks and arranges for return of borrowed/rented equipment.
  • Maintains appropriate equipment logs and records.
• Advanced Clinical Activities:
  • Assist with or perform some advanced clinical tasks/procedures as needed, typically requiring specific training or special certification.

Qualifications

• High school diploma or equivalent.
• Completion of a certified medical assistant program or equivalent.
• Current CPR certification.
• Knowledge of medical terminology and abbreviations.
• Ability to communicate effectively with patients and healthcare professionals.
• Basic computer skills.
• Ability to lift and move patients as needed.

Skills

• Excellent communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Attention to detail.
• Ability to handle confidential information.

Benefits

• Paid vacation and sick leave.
• Paid holidays.
• Paid life and disability insurance.
• Flexible scheduling.

Pay

$18.00 - $20.00 per hour.

Schedule

Per Diem (Rotating Day/Evening Shifts)