Medical Assistant. Float Pool, Per diem

About the role

The Medical Assistant will provide both clinical and administrative support in the ambulatory setting. They will work under the direction of licensed nurses or providers.

Responsibilities

• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.
• Clinical Support:
  • Performs a variety of appropriately delegated patient care interventions for patients and their families.
  • Collaborates with the licensed Nurse/clinic manager to determine appropriate work assignment and priorities.
  • Maintains timely ongoing verbal communication.
  • Maintains patient flow including waiting room activity and communicating wait time updates to patients.
  • Greets patient in waiting room and escorts to exam room.
  • Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols.
  • Anticipates/sets up special equipment and/or supplies needed for visit.
  • Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens).
  • Communicates abnormalities in findings (e.g. elevated temperature).
  • Updates patient pharmacy information.
  • Downloads glucometer and other device data for provider review.
  • Complies with department documentation standards to ensure a complete and accurate patient record.
  • Collects, labels, sends and may deliver specimens with appropriate laboratory slips and/or requisitions.
  • Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role.
  • Performs initial cleaning/decontamination of equipment/materials and instruments.
  • Restocks, replaces, assembles patient equipment and supplies.
  • Utilizes the care team’s population health management registry or other applicable database for preventative care outreach.
  • Prints and displays care team registry data or other applicable database data.
  • Prepares supply order form.
• Clerical Support:
  • Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co-payments.
  • Gathers and/or assists patients with registration information at every visit.
  • Verifies third-party insurance coverage for patients, including day of service and whether prior approval for service is necessary for proper reimbursement of services rendered.
  • Obtains this approval whenever it is necessary, and enters into the hospital billing system appropriately.
  • Follows internal collection and cash control policies by informing patients of their financial obligations, collecting payment (deposits, co-payments) at time of service, and controlling cash.
  • Assigns medical record numbers to new patients in order to ensure current information on the patient record system.
  • Maintains clinic files and patient records; screen patient’s chart prior to appointment, checks for lab work, x-ray, and other pertinent results, and verifies information as required.
  • Collaborates with Medical Records department for suspected duplicate records.
  • Uses computer terminal for access/input of patient information, lab results, x-ray and other automated requests and communicates findings to appropriate healthcare team members.
  • Stamps and dates charts as required; prepare files and other clinic specific forms.
  • Mails out clinic specific notices and letters as required.
  • Handles clinic mail and delivers to the appropriate person.
  • Creates cross-booking activities for both linked appointments (social services, nutrition, interpreters, etc.).
  • Reschedules patients from canceled or bumped clinic sessions.
  • Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate.
  • Tracks and arranges for return of borrowed/rented equipment.
  • Maintains appropriate equipment logs and records.
• Advanced Clinical Activities:
  • Assist with or perform some advanced clinical activities as needed, depending on the specialty clinic.

Qualifications

• High School Diploma or equivalent.
• Completion of a certified medical assistant program.
• Current CPR certification.
• Current BLS certification.
• Current Red Cross First Aid certification.
• Current state medical assistant license.

Skills

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficient in using electronic medical records systems.
• Knowledge of medical terminology and abbreviations.
• Ability to handle confidential and sensitive patient information.
• Basic knowledge of medical procedures and equipment.

Benefits

No benefits are offered for this position.

Pay

$15.00 - $17.00 per hour.

Schedule

Part time (rotate day/evening, per diem position which requires a minimum of two shifts per month M-F regular business hours typically 8am-4:30pm).