Medical Assistant (Flex) - Escondido (Spanish/English bilingual required)

About the role

Planned Parenthood of the Pacific Southwest is seeking a Medical Assistant for our Health Center in San Diego, CA. The Medical Assistant supports the delivery of reproductive health care services under the medical supervision of Clinicians and Physicians. Key responsibilities include screening clients, preparing exam rooms, assisting providers, and performing various administrative tasks.

Responsibilities

• Screen clients, prepare exam rooms, and cover the front office when necessary
• Provide testing, screening, and education required for medical reproductive health care
• Aid providers in delivering high-quality, efficient care
• Assist with obtaining medical history, interviewing clients, and educating them on informed consent
• Perform basic lab work, package specimens for outside labs, and record lab results
• Obtain vital signs and clean and sterilize equipment
• Support clinicians with tasks such as performing options and abortion education, making appointments, and referrals for follow-up medical services
• Coordinate back-office functions including scheduling appointments, managing finances, and inputting client data
• Support front-office functions such as greeting clients, answering phones, referring calls, and making appointments
• Provide contraceptive services, medication abortion services, and sterilization education
• Ensure ongoing communication with Patient Flow Coordinator, Center Manager, and other center staff
• Monitor center flow and client wait time
• Input and update computer client data information
• Ensure ongoing communication with Patient Flow Coordinator, Center Manager, and other center staff
• Prepare center for opening and secure for closing, as required
• Report errors, near misses, and safety concerns in a timely manner
• Communicate identified risks to supervisor to minimize risk when possible
• Comply with safety policies and procedures, including infection control
• Participate in trainings, staff meetings, and in-services to maintain and increase knowledge of protocols and procedures
• Ensure client satisfaction
• Adhere to the agency's just culture philosophy and code of conduct

Requirements

• High School diploma equivalent
• Graduate of an accredited medical assistant program or Certified Nursing Assistant (CNA) program
• 2 years comparable clinical back office medical assistant experience
• Experience in Women's Healthcare preferred
• Bachelor’s degree preferred

Qualifications

• Ability to screen clients, prepare exam rooms, and cover the front office when necessary
• Excellent customer service skills in a non-judgmental, empathetic manner
• High School diploma equivalent
• Graduate of an accredited medical assistant program or Certified Nursing Assistant (CNA) program
• 2 years comparable clinical back office medical assistant experience
• Experience in Women's Healthcare preferred
• Bachelor’s degree preferred

Skills

• Strong communication and interpersonal skills
• Attention to detail and organizational abilities
• Knowledge of reproductive health care services
• Ability to handle sensitive and confidential information
• Basic computer skills, including familiarity with electronic medical records systems

Benefits

At Planned Parenthood of the Pacific Southwest, we offer competitive compensation and benefits. The starting salary range is $23.00/hour to $23.75/hour. Flex positions will receive an additional differential rate and mileage reimbursement. We also offer:

• Competitive compensation aligned with the agency's mission and values
• Continuous evaluation of compensation and benefit structures
• Open and transparent communication about compensation goals and policies
• Equal opportunity employment

Pay

$23 - $23.75 an hour

Schedule

Hours vary based on department needs and patient volume.