Medical Assistant/Clinical Service Specialist, Per Diem- Midlothian, VA

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team in Midlothian, VA. In this role, you will provide essential support to our medical team, patients, and infusion center, delivering safe and compassionate care in accordance with all guidelines and regulations.

About the role

This position requires a Medical Assistant with prior administrative experience, strong initiative, and the ability to work independently. You will work some days when no patients are scheduled, handling administrative functions and intake of medical deliveries as needed.

Responsibilities

• Perform a variety of patient care activities, ensuring quality care in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient charts with required information.
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of care.
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversee and ensure efficient turnover of exam rooms.
• Assist providers in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist the Patient Services team in obtaining prior authorizations for prescribed treatments and document them.
• Triage patient phone calls and messages and document them appropriately.
• Order and manage supplies under the direction of the manager.
• Disinfect and stock exam rooms.
• Assist in obtaining records required for the patient’s chart.
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.
• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records in adherence to HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

Requirements

• High school graduate or equivalent, required.
• Medical Assistant Certification, preferred.
• CPR/BLS certification, required prior to start date.
• 1 year of experience working within a clinical environment, required.
• 1 year in an administrative, patient-facing, or customer service role, required.
• Phlebotomy and lab processing skills, preferred.

Skills

• Self-motivated with the ability to work independently as needed.
• Outstanding communication and interpersonal skills, with the ability to communicate professionally with staff, patients, and physicians.
• Computer skills for electronic recordkeeping.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Pay

$20.00 - $22.00/hour

Schedule

Per Diem position: Tuesday and Thursday, 7:30am - 4:00pm

Benefits

• 401K with Match up to 4%

Work Environment and Physical Demands

The work environment is indoors in a medical office and is generally quiet, including sounds of medical equipment. The physical demands include:

• Regularly required to sit, talk, and/or hear.
• Frequently required to use hands to finger, handle, or feel and reach with hands and arms.
• Occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Who We Are

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting. Vivo is a national company with locations in 15 states, offering opportunities for growth and advancement, as well as competitive benefits. Our highly trained medical professionals deliver safe, comfortable, and affordable solutions with personalized care for every patient. Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission, demonstrating our commitment to quality and safety.