Medical Assistant/Clinical Service Specialist, Full-Time - Lancaster, PA

About the role

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at our Lancaster, PA location. In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center.

Responsibilities

• Welcomes patients in person or virtually and updates patient charts with required information
• Communicates pertinent patient data to providers and nurses to ensure quality and continuity of care
• Provides administrative and front-end support: greets patients, assists with scheduling, manages phone calls (incoming and outgoing), and processes payments
• Oversees and ensures efficient turnover of exam rooms
• Aids providers in the exam room as requested
• Collects, prepares, and submits ordered patient lab specimens as directed
• Affords support to the Patient Services team to obtain prior authorizations for prescribed treatments and documents
• Triage patient phone calls and messages and documents them appropriately
• Orders and manages supplies under the direction of the manager
• Disinfects and stocks the exam rooms
• Demonstrates effective communication skills, reporting patient issues as needed throughout the treatment day
• Fulfills company policies and CDC guidelines for infection control

Qualifications

• High school graduate or equivalent, required
• Medical Assistant Certification, preferred
• CPR/BLS, required prior to start date
• One year of experience working within a clinical environment, required
• One year in an administrative, patient-facing, or customer service role, required
• Phlebotomy and lab processing skills, preferred

Skills

• Self-motivated with the ability to work independently as needed
• Outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members, patients, and physicians
• Computer skills for electronic recordkeeping
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Benefits

• Medical, Dental, Vision
• HSA with Employer Contribution
• Touchcare - Insurance Concierge Service
• 401K with Match up to 4%
• Paid Time Off (PTO): accrual 3+ weeks, PTO buy-back, PTO rollover, and PTO donation program
• Wellness Reimbursement Program - $360 annually
• Employee Referral Bonus - uncapped bonus potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short and long-term disability (Employer-provided)
• Life Insurance (Employer-provided)

Pay

Pay Range: $20.00 - $25.00/Hour
Bonus Plan Target: 5% Annually (Based on performance)

Schedule

Monday - Friday | 7:30am - 4:30pm
Saturday | 7:30am - 12:30pm

Employment Type

Full-time