Medical Assistant/Clinical Service Specialist, Full-Time - Glendale & Brookfield, WI

About the role

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at our Glendale & Brookfield, WI locations. In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center. As a Medical Assistant, you will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations.

This location will require working on some days when no patients are scheduled, working alone to support administrative functions, and intake medical deliveries as needed.

Primary Responsibilities

• Perform a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information.
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversee and ensure efficient turnover of exam rooms.
• Assist provider in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately.
• Order and manage supplies under the direction of manager.
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart.
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Secondary Responsibilities

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

Qualifications

• High school graduate or equivalent, required.
• Medical Assistant Certification, preferred.
• CPR/BLS, required prior to start date.
• 1 year of experience working within a clinical environment, required.
• 1 year in an administrative, patient-facing, or customer service role, required.
• Phlebotomy and lab processing skills, preferred.

Skills

• Self-motivated with the ability to work independently as needed.
• Must possess outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members, patients and physicians.
• Must possess computer skills for electronic recordkeeping.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

Pay

• Compensation Pay Range: $20.00 – $24.00/Hour
• Bonus Plan Target: 5% Annually (Based on performance)

Benefits

• Medical, Dental, Vision
• HSA with Employer Contribution
• Touchcare – Insurance Concierge Service
• 401K with Match up to 4%
• PTO: Accrual 3+ weeks; PTO Buy-back, PTO Rollover, and PTO Donation Program
• Wellness Reimbursement Program – $360 Annually
• Employee Referral Bonus – Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)

Schedule

• Full-time
• Monday – Friday | 8:45am – 5:00pm
• Non-Exempt
• Must be able to travel to clinics