Medical Assistant/Clinical Service Specialist, Full Time- Alexandria and Fairfax, VA

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team in Alexandria and Fairfax, VA. In this role, you will provide essential support to our medical team, patients, and infusion center, delivering safe and compassionate care in accordance with all guidelines and regulations.

About the role

This position requires working some days when no patients are scheduled, handling administrative functions independently, and managing medical deliveries as needed.

Responsibilities

• Perform a variety of patient care activities, ensuring quality care in accordance with standards of practice.
• Room clinic patients (in person or virtually) and update patient charts with required information.
• Communicate pertinent patient data to providers and nurses to ensure continuity of care.
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls, and process payments.
• Oversee and ensure efficient turnover of exam rooms.
• Assist providers in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist the Patient Services team in obtaining prior authorizations for prescribed treatments and document them.
• Triage patient phone calls and messages, documenting them appropriately.
• Order and manage supplies under the direction of the manager.
• Disinfect and stock exam rooms.
• Assist in obtaining records required for the patient’s chart.
• Demonstrate effective communication skills, reporting patient issues as needed.
• Follow company policies and CDC guidelines for infection control.
• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records in compliance with HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

Requirements

• High school graduate or equivalent (required).
• Medical Assistant Certification (preferred).
• CPR/BLS certification (required prior to start date).
• 1 year of experience working within a clinical environment (required).
• 1 year in an administrative, patient-facing, or customer service role (required).
• Phlebotomy and lab processing skills (preferred).

Skills

• Self-motivated with the ability to work independently.
• Outstanding communication and interpersonal skills, with the ability to interact professionally with staff, patients, and physicians.
• Computer skills for electronic recordkeeping.
• Able to read and interpret documents such as safety rules, operating instructions, and procedure manuals.

Work Environment & Physical Demands

• Regular exposure to moving mechanical parts (medical equipment and machinery).
• Potential exposure to fumes, airborne particles, and toxic or caustic chemicals.
• Moderate noise level in the work environment.
• Requires close vision, color differentiation, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to stand, walk, talk, hear, and smell.
• Frequent use of hands to finger, handle, or feel, and reach with hands and arms.
• Frequent sitting, stooping, kneeling, bending, crouching, or crawling.
• May require the use of safety equipment and PPE (e.g., face shield, goggles, gloves, mask).
• Must be able to lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally.
• Indoor medical office environment, generally quiet but includes sounds of medical equipment.

Pay

$24.00 - $28.00 per hour, with an annual bonus plan target of 5% based on performance.

Benefits

• Medical, dental, and vision insurance.
• HSA with employer contribution.
• Touchcare – Insurance Concierge Service.
• 401K with up to 4% employer match.
• PTO: Accrual of 3+ weeks, with buy-back, rollover, and donation programs.
• Wellness Reimbursement Program – $360 annually.
• Uncapped employee referral bonus potential.
• Tuition Assistance Program & Professional Association Reimbursement.
• Employee Assistance Program (employer-provided).
• Short- and long-term disability (employer-provided).
• Life Insurance (employer-provided).
• Company-wide Employee Ownership Program (Private Equity for the Greater Good).

Schedule

Full-time, non-exempt position.

• Tuesday - Saturday | 7:30 AM - 4:00 PM.
• Tuesday, Wednesday, and Saturday at Alexandria.
• Thursday & Friday at Fairfax.

About Us

Vivo Infusion is a national company with locations in 15 states, focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting. Our highly trained medical professionals deliver advanced therapeutics and personalized care. Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission, demonstrating our commitment to quality and safety.