Medical Assistant/Clinical Service Specialist, Full-Time - Alexandria and Fairfax, VA

About the role

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at our Alexandria and Fairfax, VA locations. In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center. As a Medical Assistant, you will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations. We are looking for a Medical Assistant with prior administrative experience, strong initiative, and the ability to work independently. This location will require working on some days when no patients are scheduled, working alone to support administrative functions, and intake medical deliveries as needed.

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting. Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you. Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized care for every patient. We are passionate about providing high-quality patient care, relationships with our referring Providers, and nurturing our company culture. Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission, a nationally recognized distinction voluntarily earned by a select set of healthcare providers showing commitment to holding itself accountable to a high bar for quality and safety.

Pay

• Hourly range: $24.00 – $28.00
• Bonus plan target: 5% annually (based on performance)
• Private Equity for the Greater Good – Company-wide Employee Ownership Program

Benefits

• Medical, Dental, Vision
• HSA with Employer Contribution
• Touchcare – Insurance Concierge Service
• 401(k) with Match up to 4%
• PTO: Accrual 3+ weeks
• PTO Rollover and PTO Donation Program
• Wellness Reimbursement Program – $360 annually
• Employee Referral Bonus – Uncapped bonus potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)

Schedule

• Full-time, Non-Exempt
• Tuesday – Saturday | 7:30 am – 4:00 pm
• Tuesday, Wednesday, and Saturday at Alexandria (2704 Richmond Highway, Alexandria, VA 22301)
• Thursday & Friday at Fairfax (11725 Lee HWY, Suite 13, Fairfax, VA 22030)

Reports to: Clinical Operations Manager

Responsibilities

• Performs a variety of patient care activities rendering quality care in accordance with standards of practice
• Room clinic patients in person or virtually and update patient chart with required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments
• Oversee and ensure efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents
• Triage patient phone calls and messages and document them appropriately
• Order and manage supplies under the direction of manager
• Disinfect and stock the exam rooms
• Assist in obtaining records required for the patient’s chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day
• Follow company policies and CDC guidelines for infection control
• Assist with proper handling and storage of hazardous materials
• Maintain confidentiality of all company and patient records; adhere to HIPAA
• Communicate schedule changes to the team and assist with rescheduling patients
• Manage incoming mail and deliveries

Qualifications

• High school graduate or equivalent (required)
• Medical Assistant Certification (preferred)
• CPR/BLS certification required prior to start date
• 1 year of experience working within a clinical environment (required)
• 1 year in an administrative, patient-facing, or customer service role (required)
• Phlebotomy and lab processing skills (preferred)

Skills

• Self-motivated with the ability to work independently as needed
• Outstanding communication and interpersonal skills; ability to communicate professionally and effectively with staff, patients, and physicians
• Computer skills for electronic recordkeeping
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Work Environment & Physical Demands

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts (medical equipment and machinery). The employee may be exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Specific vision abilities required include close vision, color differentiation, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to stand, walk, talk, hear, and smell. Requires excellent visual acuity and manual dexterity. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. Frequently required to sit, stoop, kneel, bend, crouch, or crawl. The employee may be required to use safety equipment/PPE including but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.