Medical Assistant/Clinical Service Specialist, Full Time- Center City & Jenkintown, PA

About the Role

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at our Center City & Jenkintown, PA locations. In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center. This role requires working on some days when no patients are scheduled, working independently to support administrative functions, and intake medical deliveries as needed.

Responsibilities

Primary Responsibilities

• Performs a variety of patient care activities rendering quality care in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information.
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversee and ensure efficient turnover of exam rooms.
• Assist provider in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and document them.
• Triage patient phone calls and messages and document them appropriately.
• Order and manage supplies under the direction of manager.
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart.
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Secondary Responsibilities

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records in adherence to HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

Requirements

• High school graduate or equivalent, required.
• Medical Assistant Certification, preferred.
• CPR/BLS, required prior to start date.
• 1 year of experience working within a clinical environment, required.
• 1 year in an administrative, patient-facing, or customer service role, required.
• Phlebotomy and lab processing skills, preferred.

Skills

• Self-motivated with the ability to work independently as needed.
• Outstanding communication and interpersonal skills with the ability to communicate professionally and effectively with staff, patients, and physicians.
• Computer skills for electronic recordkeeping.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform each essential duty satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment & Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Regularly exposed to work near moving mechanical parts (medical equipment and machinery).
• May be exposed to fumes or airborne particles and toxic or caustic chemicals.
• Moderate noise level in the work environment.
• Requires close vision, color differentiation, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing duties, the employee is required to stand, walk, talk, hear, and smell.
• Requires excellent visual acuity and manual dexterity.
• Frequently required to use hands to finger, handle, or feel and reach with hands and arms.
• Frequently required to sit; stoop, kneel, bend, crouch, or crawl.
• May be required to use safety equipment, PPE (personal protective equipment) including face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.

Benefits

• Medical, Dental, Vision
• HSA with Employer Contribution
• Touchcare - Insurance Concierge Service
• 401K with Match up to 4%
• PTO: Accrual 3+ weeks
• PTO Buy-back, PTO Rollover, and PTO Donation Program
• Wellness Reimbursement Program - $360 Annually
• Employee Referral Bonus - Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)
• Private Equity for the Greater Good - Company-wide Employee Ownership Program

Pay

Pay Range: $20.00 - $25.00/Hour

Bonus Plan Target: 5% Annually (Based on performance)

Schedule

• Full-time
• Monday - Friday | 7:30am - 4:00pm
• Every other Saturday at Jenkintown | 7:30am - 12:00pm

About Us

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting. Vivo is a national company with locations in 15 states, offering opportunities for growth and advancement as well as competitive benefits. Our highly trained medical professionals are dedicated to delivering safe, comfortable, and affordable solutions for our patients. We offer advanced therapeutics and provide personalized care for every patient. Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission, a nationally recognized distinction showing our commitment to quality and safety.