Medical Assistant - Care Team Coordinator

Pro Care Innovations is seeking a motivated and patient-focused Care Team Coordinator (CTC) to join our growing Chronic Care Management (CCM) team. This is an excellent opportunity for a Medical Assistant who enjoys building relationships with patients, coordinating care, and making a meaningful impact on patient health outcomes. As a Care Team Coordinator, you will serve as an ongoing point of contact for patients enrolled in our CCM program, helping them stay engaged in their healthcare journey while ensuring quality care coordination and documentation. Remote/work-from-home opportunity available. Responsibilities Build and maintain ongoing relationships with an assigned panel of CCM patientsConduct monthly patient outreach and care coordination activitiesDocument patient interactions accurately and timely in accordance with CCM requirementsMonitor patient needs, care plan updates, and follow-up itemsAddress patient questions and concerns with professionalism and compassionCoordinate with providers and internal team members to support continuity of careEnsure all documentation meets regulatory and billing compliance standardsSupport patient retention and engagement efforts within the CCM programMaintain confidentiality and comply with HIPAA requirements Qualifications Medical Assistant certification or equivalent healthcare experience requiredStrong communication and relationship-building skillsExcellent organizational skills and attention to detailAbility to work independently while managing a patient caseloadComfortable with technology and electronic documentation systemsExperience in Chronic Care Management (CCM), care coordination, case management, primary care, or population health is highly desirablePassion for helping patients improve their health outcomes through ongoing engagement and support Schedule Full-TimeMonday–FridayRemote / Work-from-Home Benefits Benefits begin on the first of the month following 60 days of employment. Health Insurance (60% employer-paid employee coverage)Dental InsuranceVision Insurance401(k) with employer matchPaid Time Off (PTO)Paid HolidaysProfessional and supportive team environmentOpportunities for growth within a rapidly expanding healthcare organization Compensation Compensation: Production-based with guaranteed minimum pay of $15.00 - $17.00/hour. Additional earnings through monthly productivity incentives. Care Team Coordinators are compensated based on monthly CCM productivity and patient engagement activities. This structure rewards employees who successfully manage and support their assigned patient panel while maintaining high-quality patient care and documentation standards. Example: A Care Team Coordinator managing a full patient panel may earn significantly more than the guaranteed minimum through productivity-based compensation. Additional earning opportunities may be available based on healthcare experience, CCM experience, and overall performance. About Pro Care Innovations Pro Care Innovations partners with healthcare providers to improve patient outcomes through Chronic Care Management and other value-based care programs. Our team is dedicated to delivering compassionate, patient-centered support while helping providers enhance continuity of care and patient engagement. Powered by JazzHR iIpvkvhS0W