Medical Assistant - Care Coordinator

XDENT France - CompuGroup Medical · Lebanon, VA · 1 wk ago

Full-time

About the Role

We are seeking a motivated and patient-focused Care Coordinator to support patients enrolled in Medicare’s Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs. This is not a traditional back-office Medical Assistant role. Instead, you will serve as a key point of contact for high-risk patients with multiple chronic conditions — helping them stay engaged, compliant, and on track with their care plans through structured outreach and monitoring. This on-site role offers a stable Monday through Friday schedule with no evening or weekend commitments.

Responsibilities

Make 50+ outbound patient calls per day using our phone system
Utilize multiple client EHR systems for documentation
Conduct monthly check-in calls for RPM and CCM patients
Review and monitor synced vital signs from RPM devices
Order RPM devices and educate patients on proper usage
Conduct structured health assessments
Follow personalized care plans tailored to each patient
Provide education on nutrition, exercise, medication adherence, and lifestyle choices
Track and document patient progress accurately and consistently

Requirements

Active National Certified Medical Assistant (Required; upload NCMA/NRMA credentials to expedite hiring)
Minimum 2 years of healthcare-related experience
Minimum 1 year in related Chronic Care Management services
Strong communication and interpersonal skills
Comfortable with high-volume outbound calling
Strong documentation and EHR proficiency
Willingness to work on-site during regular business hours, Monday-Friday

Benefits

Medical, Dental, and Vision coverage
401k with employer matching
Personal Time Off to promote work-life balance
Modern workplaces with flexible working hours and hybrid work options

Schedule