Medical Assistant - Can Be Hired At Multiple Levels (I, II, III)

Position Overview

The Medical Assistant is an essential member of the outpatient care team at the St. Vincent de Paul Medical Clinic, supporting the delivery of patient-centered care within a Patient-Centered Medical Home model. Under the supervision of licensed providers, the Medical Assistant performs clinical and administrative support tasks, including centralized scheduling and eligibility coordination, front desk coverage, and back-office clinical duties. All levels are cross-trained to allow for a rotational model of roles in the clinic.

This position may require travel between clinic locations to support operational and patient care needs.

Core Functions (All Levels)

• Clinical Support: Room patients, obtain vitals, perform POC testing, document in EHR, assist providers, prepare exam rooms.
• Centralized Scheduling: Schedule appointments using routing protocols, confirm visits, manage reminders, support schedule optimization.
• Centralized Eligibility: Collect and review required documentation, enter data accurately, track assistance applications, identify SDOH barriers.
• Front Desk Coverage: Greet and check in/out patients, verify demographics, provide clinic information, support financial assistance workflows.

Medical Assistant I (Level 1)

• Essential Duties and Responsibilities:
• Supports basic clinical operations under the direction of licensed providers in a free outpatient clinic.
• Performs basic MA duties with guidance and direct supervision.
• Accurately rooms patients and obtains vitals.
• Follows infection control and safety protocols.
• Documents accurately in the EHR with review.
• Communicates professionally with patients and staff.
• Understands scope of practice and escalation pathways.
• Buils competency across all rotation areas.

Medical Assistant II (Level 2)

• Essential Duties and Responsibilities:
• Functions independently across rotations.
• Independently rooms and prepares patients.
• Assists with procedures and point-of-care testing.
• Manages time effectively during high-volume clinics.
• Manages moderately complex scheduling and eligibility cases.
• Supports specialty clinics and volunteer providers.
• Supports patient onboarding and workflow improvement.
• Troubleshoots routine workflow issues.
• Maintains strong EHR proficiency.

Medical Assistant III (Level 3)

• Essential Duties and Responsibilities:
• Performs all MA I & II duties at a high level.
• Highly independent and serves as workflow resource.
• Supports onboarding and skills coaching for MAs.
• Assists with audits, chart reviews, and quality initiatives.
• Maintains protocol adherence and escalates issues.
• Serves as liaison between MA team and leadership.
• Supports performance feedback and corrective action.
• Maintains patient care responsibilities.

Lead Medical Assistant

• Essential Duties and Responsibilities:
• Provides functional leadership for the MA team while maintaining patient care responsibilities.
• Performs all MA III duties.
• Coordinates MA assignments and daily coverage.
• Ensures skills competencies and training completion.
• Makes sure protocol adherence and escalates issues.
• Serves as liaison between MA team and leadership.
• Supports performance feedback and corrective action.
• Maintains patient care responsibilities.

Policies

• Medical Assistant advancement is based on demonstrated competencies, level of responsibility, and performance expectations rather than length of service.
• This is indicated by a skills checklist as signed by a direct supervisor.

About St. Vincent de Paul

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion. As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an “equal opportunity employer”. As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics. Equal Opportunity Employer including Disability and Vets.