Medical Appointment Scheduler

About the role

University Radiology, the largest provider of subspecialty radiology and teleradiology services in NJ, is comprised of over 200 Board Certified radiologists with advanced U.S.-based training and expertise in all modalities and all subspecialty areas. In operation for more than 60 years, University Radiology staffs, manages and provides preliminary and final subspecialty interpretations and consultative support for hospitals, imaging centers and other medical facilities, and serves as the academic radiology faculty at Rutgers Robert Wood Johnson Medical School. Our physicians interpret over 2.1 million radiology procedures per year.

Responsibilities

• Answers a high volume of calls, working towards the goal of 9–10 calls per hour in a professional and courteous manner
• Schedules appointments for all modalities; schedules and reschedules for all imaging offices, making every effort to keep the workload even between all locations
• Ensures supporting signs and symptoms match the ordered exam; refers to an office tech for assistance if needed
• Confirms the patient understands necessary preparations and informs them of any required lab tests; confirms the office location/address with the caller
• Obtains current insurance information and is familiar with the requirements of different insurance companies
• Makes the patient aware of the potential need for referrals and/or pre‑certification
• Keeps informed about changing insurance requirements; navigates the Insurance Matrix to determine participating plans
• Documents the patient’s record with notes supporting the conversation during the call

Requirements

• Knowledge of simple anatomy (e.g., abdomen, forearm, lungs)
• Knowledge of insurances and pre‑certification requirements
• Strong organizational and communication skills
• Able to work independently in a high call‑volume, fast‑paced environment
• Team player who contributes to a professional and positive work environment

Benefits

Comprehensive benefits program including medical, dental and life insurance, 401k/pension, profit‑sharing plans, and a generous paid time off policy.

Pay

From $20/hr

Schedule

8‑hour day‑time shift with varying start times based on department needs.