Medical Administration Special

About the role

This position serves as the Medical Administration Specialist for the Business Administration Service within the VA Health Care System with administrative responsibility - accountability and oversight for Business Administration Service programs and activities. Closing date: 10/2/2026.

Position Description # 02567-O; Telework not available; this is not a virtual position.

Responsibilities

• Plan and assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees
• Advise, counsel or instruct employees on both work and administrative matters
• Hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager
• Establish, adjust work priorities and evaluate work performance
• Monitor amount, accuracy and timeliness of production of work
• Review and recommend serious disciplinary actions
• Identify developmental and training needs of employees, providing or arranging for needed development and training
• Serve as direct supervisor for staff consisting of two GS-7 Lead Medical Support Assistants and 23 GS-5 Medical Support Assistants
• Be available for rotating shifts, weekends and holidays as required by staff schedules
• Oversee outpatient scheduling functions that directly impact patients' access to care and satisfaction
• Possess thorough knowledge of all aspects of enrollment and eligibility, beneficiary travel, outpatient clinic flow
• Interview candidates for positions in the unit, recommend appointment, promotion, or reassignment
• Maintain routine contact with physicians, nurses, technical support staff, Veteran patients, families of patients, and Veteran Service Officers
• Maintain contact with clinical personnel and other staff in various clinic settings to resolve delays and misunderstandings in the medical administrative aspects of providing medical care
• Intervene and resolve disputes between the Veteran and other staff
• Apply comprehensive knowledge of eligibility requirements including completion of means test, beneficiary travel, and other entitlement programs
• Review work in progress or upon completion and spot check work as deemed necessary to assess the quality and quantity of work produced by each employee

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement (10/2/2026). Time-In-G