Medicaid Call Center Representative - Tucker, GA (Hybrid)

Summary

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes. Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed. Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved. Adhere to the client’s SLAs and consistently meet production targets. Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes. Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.

What We're Looking For

• Education: High school diploma or GED required.
• Experience: At least two years of customer service experience required; call center experience is strongly preferred.
• Communication & Problem Solving: Strong verbal communication and critical thinking skills, with the ability to de-escalate and resolve customer concerns effectively.
• Time Management: Proven ability to manage time and prioritize tasks in a fast-paced environment.
• Technical Skills: Basic computer proficiency, including navigating multiple systems and typing while on the phone.

What You Should Expect

• Hours of operation are Monday through Friday, 7:00 AM - 7:00 PM EST.
• Onsite training length is 2 - 3 weeks at the Tucker location.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload.

Employee Benefits and Perks

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Pay Range

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.