Hybrid Benefits Call Center Representative

About the role

As a Benefits Call Center Representative, you’ll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits. You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.

Responsibilities

• Support customers by answering inbound calls related to employee and retiree annuity benefits.
• Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
• Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.
• Handle sensitive customer information with strong attention to detail, communication skills, and empathy.
• Deliver a professional, positive experience for every caller in a remote environment.

Requirements

• Previous customer service and/or call center experience.
• Experience with healthcare, employer benefits, or retirement/annuity benefits preferred.
• Strong keyboarding skills and proficiency navigating multiple systems.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Able to multitask effectively while managing a high volume of calls.
• Able to follow guidelines and provide accurate information.
• High school diploma, GED, or college degree.

Qualifications

• Self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.

Skills

• Strong communication skills and a customer-first mindset.
• Attention to detail, communication skills, and empathy.
• Keyboarding skills and proficiency navigating multiple systems.
• Problem-solving skills.
• Multitasking ability.
• Guideline following and information accuracy.

Benefits

• Consistent work schedule.
• Paid training.
• Excellent benefits (medical, dental, and vision).
• Retirement savings plan.
• Paid holidays.
• Paid time off (PTO) or vacation and/or sick time.

Pay

Pay: $17/hour

Schedule

Full-Time