Hybrid Call Center Representative

About the role

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding client’s products and services, actively demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Responsibilities

• Ensure account and member security by identifying red flags and safeguarding member assets and account information, routing members to the appropriate departments and guiding members on a variety of loan products to meet their financial needs.
• Open new accounts and educate members or potential members on products and services that best meet their needs, quoting interest rates and submitting loan applications on members’ behalf.
• Service members’ existing loans and lines of credit such as changing or canceling approved loans, changing collateral, discussing late fees and payments, as well as loan documents, loan status, and titles.

Requirements

• Must have high school diploma
• Strong verbal communication skills with the ability to explain complex information in a clear and patient manner
• 2-3 years of call center experience
• No jumpy tenures
• No time off in the first 90 days (07/27/2026 – 10/27/2026)
• Must be available to work all 7 days after the 3 month training + nesting period between the hours of 11a-10pm EST – no shift bidding, you get what shift you are assigned.
• Must be able to complete 4 assessments within 24 hours (I will be sending this out after our initial call if you are interested in proceeding!) – all must be completed on a computer/laptop or the system will automatically fail you if completed on your cellphone or tablet.

Qualifications

Training details: fully onsite for 90 days, then goes hybrid (3x in office, 2x remote)

Skills

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding client’s products and services, actively demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Benefits

If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $17.50 - $17.50/hr.

Schedule

This is a hybrid position in Pensacola,FL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.