EDI Helpdesk Representative - Tucker, GA (Hybrid)

Summary

As a EDI Helpdesk Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Your role in our mission

• Answers telephone calls using an automated system and responds to basic to moderately complex provider questions and/or forwards call to appropriate personnel.
• Conducts outbound calls to resolve written provider requests/inquiries.
• Processes member updates for audit and reporting purposes and verifies the accuracy of the updates.
• Adhere to the client’s SLAs and consistently meet production targets.
• Interfaces with team personnel, management, and customers in reference to customer service issues.

What we're looking for

• A High School Diploma is required.
• Healthcare/Medicaid work experience is a plus.
• Outstanding customer service with call center background a plus.
• Knowledge of basic helpdesk software, computer software and Microsoft Office applications.
• Ability to multitask, work with multiple computer applications, work independently, follow oral and written directions.

What you should expect in this role

• This is a hybrid work environment.
• Work hours will be from 8:00 AM - 5:30 PM EST.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.

Employee Benefits & Perks

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.

Pay Range

The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.