Call Center Patient Representative Hybrid

About the role

The Call Center Patient Representative is responsible for answering phones promptly and professionally, scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

Responsibilities

• Acquire critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answer telephones in a professional manner.
• Schedule appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquires.
• Solves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.
• Performs other position related duties as assigned.

Requirements

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skills in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

Education & Experience

• A High School Diploma or equivalent is required.
• Previous experience in a busy medical office is preferred.

Physical Demands

• Carrying Weight: 1-25 lbs. frequent, 26-50 lbs. occasionally, 100+ lbs. seldom.
• Pushing/Pulling: 1-25 lbs. seldom, 100+ lbs. seldom.
• Lifting: Floor to Chest, 1-25 lbs. occasional, 26-50 lbs. seldom, Floor to Chest, 26-50 lbs. seldom, Floor to Waist, 1-25 lbs. occasional, Floor to Waist, 26-50 lbs. seldom.