Medicaid Application Support Specialist

About the role

The Regional Mobile Medicaid Application Support Specialist assists individuals across New Hampshire in understanding and completing Medicaid Long-Term Care (LTC) financial eligibility determinations and redeterminations. This role provides hands-on application support and education to individuals, families, providers, and case managers at nursing homes, assisted living facilities, hospitals, and other designated locations. Incumbents serve as key points of contact for applicants and their families, helping improve understanding of eligibility requirements and increasing timely and complete application submissions.

Responsibilities

• Travel to assigned on-site locations throughout New Hampshire.
• Assist individuals, families, and authorized representatives with completing New Hampshire’s Medicaid application during scheduled in-person or virtual appointments.
• Guide applicants through required forms (e.g., BFA-800), gathering acceptable documentation, and submitting electronic applications in compliance with state policies.
• Explain income and asset documentation requirements for financial eligibility.
• Educate applicants on Medicaid LTC financial rules, including spend down, asset transfers, spousal impoverishment, and third-party liability.
• Review forms and documentation for completeness prior to submission.
• Provide updates to the Eligibility Supervisor and Project Management team regarding assistance provided and any process barriers encountered.
• Uphold all State, Federal, and PCG confidentiality and security protocols.
• Communicate complex information professionally and clearly.

Skills & Knowledge

• Ability to work independently in a remote environment with minimal in-person supervision.
• Proficiency with Microsoft Teams, Outlook, Word, and Excel.
• Ability to quickly learn New Hampshire Medicaid LTC financial eligibility criteria.
• Strong communication skills, with the ability to explain processes and requirements to individuals with diverse communication and functional needs.
• Strong customer service orientation.
• Excellent organizational, documentation, and problem-solving skills.
• Sensitivity and professionalism when working with diverse populations.
• Familiarity with Federal and New Hampshire Medicaid eligibility processes (preferred).

Minimum Qualifications

• Bachelor’s degree in social work, human services, business administration, or a related field; OR equivalent experience.
• 1–3 years of experience supporting individuals in long-term care, community health, case management, or related settings.
• Ability to read, write, and speak English clearly.
• Successful completion of a background check.
• Private, distraction-free workspace with reliable high-speed internet.
• Reliable transportation for daily travel to locations across New Hampshire.

Location & Schedule

• This is a salaried, field-based role requiring daily travel to on-site locations across New Hampshire.
• Work schedule: Monday–Friday, 8:00am – 4:30pm ET.

Compensation

Salary: $50,000-55,000 annually.

Benefits

• Medical, vision, and dental insurance.
• 401(k) with discretionary employer match.
• Paid time off and holidays.
• Flexible spending accounts.
• Additional employee perks.

Keyword Search Terms

• Medicaid
• Long-Term Care
• LTC
• Application Support
• Eligibility Specialist
• Medicaid Eligibility
• Human Services
• Case Management
• Community Health
• Assisted Living
• Nursing Home Support
• Financial Eligibility
• Medicaid Redetermination
• Field-Based Specialist
• Onsite Support
• New Hampshire Medicaid
• BFA-800
• Applicant Assistance
• Public Health Services
• Customer Service
• Documentation Review
• Outreach Specialist
• Mobile Specialist
• Healthcare Access
• Medicaid Program Support
• Service Link Coordinator
• Benefits Coordinator