Medicaid Support Specialist

Job Summary and Qualifications

The Medicaid Support Specialist serves as support in the areas of reporting, patient account review/update, correspondence management, call cycle, data entry, patient pre-screening assessment and other clerical duties.

The Operations Support Specialist is responsible for affecting ongoing quality, productivity, and efficiency by applying a proactive approach to all daily operational duties.

What You Will Do in this Role

• May answer/transfer daily inbound calls and forward voice mails to appropriate staff or place outbound calls
• Completes patient pre-screening assessments
• Processes daily incoming mail by scanning documents (onsite), distributing via email, shared drives or uploading copy to electronic storage application
• Processes daily outgoing Standard/Overnight/Certified Mail shipments via FedEx/USPS (onsite) or Diamond
• Manually enters accounts in Parallon Medicaid Eligibility tool (PME)
• Assembles/provides reports to clients
• Obtains medical records from various applications or optimizes existing records
• Processes incoming shipments from facilities, containing physical files (onsite)
• Promotes and maintains harmonious and effective relationships and communications with other departments and clients
• Follows policies and procedures to contribute to the efficiency of the office
• Covers and assists with other office functions as requested
• Communicates issues and project status to management as needed
• Performs other duties as assigned

Qualifications

• Minimum one year related experience, preferably in healthcare.
• Relevant education may substitute experience requirement.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About The Benefits Offered For This Job

Benefits details provided above. For more information, please refer to the Benefits section.