Medicaid Support Specialist

Schedule

Monday - Friday; 9:00am - 5:00pm
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

About the role

The Medicaid Support Specialist serves as support in the areas of reporting, patient account review/update, correspondence management, call cycle, data entry, patient pre-screening assessment and other clerical duties.

Responsibilities

• May answer/transfer daily inbound calls and forward voice mails to appropriate staff or place outbound calls
• Completes patient pre-screening assessments
• Processes daily incoming mail by scanning documents (onsite), distributing via email, shared drives or uploading copy to electronic storage application
• Processes daily outgoing Standard/Overnight/Certified Mail shipments via FedEx/USPS (onsite) or Diamond
• Manually enters accounts in Parallon Medicaid Eligibility tool (PME)
• Assembles/provides reports to clients
• Obtains medical records from various applications or optimizes existing records
• Processes incoming shipments from facilities, containing physical files (onsite)
• Promotes and maintains harmonious and effective relationships and communications with other departments and clients
• Follows policies and procedures to contribute to the efficiency of the office
• Covers and assists with other office functions as requested
• Communicates issues and project status to management as needed
• Performs other duties as assigned

Qualifications

• Minimum one year related experience, preferably in healthcare
• Relevant education may substitute experience requirement

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Company Information

Parallon, provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.