Medicaid Support Specialist
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
2. Use - for lists,
for prose
3. Do NOT repeat job title as heading (page already shows it)
4. Do NOT put Job ID/requisition numbers as headings - fold minor metadata into short
or drop
5. Preserve ALL substantive information; do NOT invent or summarize away detail
6. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions
7. Include a section ONLY when posting has real, specific content for it - never emit heading followed by filler/placeholder text
8. Never create Pay/Schedule/Benefits sections unless posting actually states them
9. Prefer few substantive sections over many thin ones
10. Output ONLY HTML fragment - no /, no markdown code fences
Let me analyze the job posting:
- Company intro paragraph (boilerplate-ish but maybe keep as context)
- Job title: Medicaid Support Specialist (don't repeat as heading)
- Location: Remote - Must Reside within 50 Miles Radius of Albuquerque, NM
- Pay Rate: $16.50 per hour
- Employment Type: Full time
- Shift Information: Mon. – Fri. 8:00 AM – 4:30 PM
- Job Summary: detailed paragraph
- Key Responsibilities: list of duties
- Required Qualifications: list
- Preferred Qualifications: list
- What We Offer: benefits, pay, schedule info (some duplication)
- Pay Transparency: legal boilerplate
- EEO statement: boilerplate
- Accommodation info: boilerplate
- #Remote44 tag: metadata
I need to structure this into sections. The posting has:
- About the role (Job Summary)
- Responsibilities (Key Responsibilities)
- Requirements (Required Qualifications)
- Qualifications (Preferred Qualifications) - could combine with Requirements or separate
- Benefits (What We Offer) - has specific benefits
- Pay (Pay Rate mentioned multiple times)
- Schedule (Shift Information)
But note: "What We Offer" includes pay, benefits, schedule. There's also separate Pay Rate and Shift Information at top. And Pay Transparency section.
I should avoid duplication. The rules say: "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting does state them.
But also: "fold minor metadata into a short
or drop it." Location, employment type, shift info could be metadata.
I'll create sections:
- About the role (Job Summary)
- Responsibilities (Key Responsibilities)
- Requirements (Required Qualifications)
- Preferred Qualifications (Preferred Qualifications)
- Benefits (What We Offer - but only the benefits part, not pay/schedule duplication)
- Pay (Pay Rate)
- Schedule (Shift Information)
But "What We Offer" includes pay, benefits, schedule. I could make a "Benefits" section from that, and separate Pay and Schedule from the top metadata.
The top has: Location, Pay Rate, Employment Type, Shift Information. These are metadata. I could put them in a short
at start or in a "Details" section. But rules say don't put Job ID/requisition numbers as headings. Location, pay, schedule are not job IDs but are metadata. Could fold into a short
.
Better: Start with a
containing location, pay rate, employment type, shift. Then sections for substantive content.
Let me draft:
Remote position — must reside within 50 miles of Albuquerque, NM. Full-time, Monday–Friday 8:00 AM–4:30 PM. Pay rate: $16.50/hour.
Then sections.
But the Job Summary is substantive. So:
About the role
We’re hiring a Medicaid Support Specialist who reports directly to the Outreach Supervisor. Conducts presentations throughout the community on New Mexico Medicaid Program. Will meet with groups or individuals. Provide accurate information about the New Mexico Medicaid Program and can assist beneficiaries in enrollment and eligibility assistance for potential and existing New Mexico Medicaid beneficiaries. Processes eligibility applications and determines eligibility for the program. Enters eligibility information into a web-based computer system and references other NM-specific databases as appropriate. Follows up with beneficiaries with correspondence, performs file updates as information comes in, and assesses service/information. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals.
Responsibilities
- Support the research process unit for the SBE (state-based exchange) and seasoned processor with strong knowledge of all systems used for processing – SME (subject matter expert).
- Determine eligibility for NM Medicaid Program according to the NM Medicaid Care regulations/guidelines by reviewing documentation to accurately enter data into a web-based computer system and following procedures for running automated eligibility rules; prepare correspondence for missing information as appropriate; make outbound calls to obtain, clarify, or validate the information.
- Process applications while maintaining an error rate of 5% or below.
- Assist/train new staff and assist in the call center when needed.
- Maintain good attendance and punctuality and work independently on projects.
- Adhere to changes in policy and procedure and build relationships with the community and advocacy groups.
- Provides administrative support to the business operations by performing processing tasks such as data entry, scanning, mail sorting or similar activities, electronic portal, media conversation, content storage and retrieval.
- Occasionally, you will have to go into the office if needed.
Requirements
- Must be 18 years of age or older.
- High School Diploma or equivalent required.
- Must be able to submit to pre-employment screening.
- Legal authorization to work permanently in the United States without requiring visa transfer or sponsorship.
- Prior clerical/customer service work experience.
- Comfortable working within established processes and procedures.
- Strong communication and customer service skills.
- Reliable attendance and strong work ethic.
Preferred Qualifications
- Strong customer service, communication, and problem-solving skills.
- Experience handling escalated customer concerns and complex issues.
- Positive and energetic attitude.
- Ability to communicate clearly and confidently.
- Ability to multi-task and manage time effectively.
- Attention to detail, grammar, and spelling accuracy.
- Computer system experience with data entry and database documentation knowledge.
Benefits
- Medical, dental, and vision benefits from day one for eligible roles.
- PerkSpot employee discount program.
- Paid time off and holidays.
- Paid training.
- Equipment provided.
- Career growth and advancement opportunities.
- Supportive and inclusive work environment.
- No weekend work.
Pay
Hourly rate: $16.50 per hour (bi-weekly pay). Note: this may be below your state's minimum wage; please take this into consideration when applying. Actual salaries may vary based on location, experience, and performance, and may be eligible for bonus or incentive based on business need.
Schedule
Full-time, Monday–Friday, 8:00 AM–4:30 PM. No weekends.
But note: The "What We Offer" section also says "Full time (Mon. – Fri. 8:00 AM – 4:30 PM)" and "No weekend". That's duplicated with Schedule. I'll keep Schedule section with that info.
Also, the posting says "We are currently NOT hiring in the following geographies..." - that's a restriction, maybe include in a note? But it's not a standard section. Could fold into a at top or in Pay section. But it's substantive info about where they don't hire. Might be important. Could add a "Location Restrictions" section? But rules say prefer few substantive sections. Could include in the initial metadata
.
Also, the Pay Transparency section is legal boilerplate but includes specific info about pay variation and benefits. I've incorporated some into Pay section.
The EEO and accommodation info is boilerplate - remove.
The "#Remote44" is metadata - drop.
The company intro paragraph: "Through our dedicated associates, Conduent delivers mission-critical services..." - that's company boilerplate, but could be considered "About the company". However, the rules say remove boilerplate. But it's not cookie/navigation/legal/EEO/scam-warning. It's company description. Might keep as a brief
before sections? But the user said "Do NOT repeat the job title as a heading (the page already shows it)". The company intro is not job title. Could include as a
at start. But it's generic. I'll include it as a brief intro paragraph.
Let me structure final output:
Start with company intro paragraph (optional). Then metadata paragraph. Then sections.
But the rules: "Output ONLY the HTML fragment — no /, no markdown code fences."
So just the HTML tags.
I'll write:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote position — must reside within 50 miles of Albuquerque, NM. Full-time, Monday–Friday 8:00 AM–4:30 PM. Pay rate: $16.50/hour. Note: this role is not available in AK, CA, HI, MA, IL, MT, NY, Puerto Rico, or certain metro areas (Minneapolis, Chicago, New York City, Portland, Montgomery County, Seattle, Washington, DC).
Then sections as above.
But the "What We Offer" includes "Benefits from day one (medical, dental, vision) for eligible roles." I'll keep that in Benefits.
Also, "PerkSpot – Employee discount program." etc.
I'll ensure no duplicate info.
Now, check for any missing substantive info: The job summary includes "Support the research process unit for the SBE..." but that's also in Responsibilities. Actually, the Job Summary paragraph includes some responsibilities. The Key Responsibilities list is separate. I'll keep both: Job Summary in About the role, and Key Responsibilities in Responsibilities.
The Required Qualifications and Preferred Qualifications are separate.
The "What We Offer" includes pay, benefits, schedule. I've split.
The Pay Transparency paragraph: "Pay Transparency Laws in some locations require disclosure... For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50 per hour, which may be below your state's minimum wage. Please
for prose 3. Do NOT repeat job title as heading (page already shows it) 4. Do NOT put Job ID/requisition numbers as headings - fold minor metadata into short
or drop 5. Preserve ALL substantive information; do NOT invent or summarize away detail 6. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions 7. Include a section ONLY when posting has real, specific content for it - never emit heading followed by filler/placeholder text 8. Never create Pay/Schedule/Benefits sections unless posting actually states them 9. Prefer few substantive sections over many thin ones 10. Output ONLY HTML fragment - no /, no markdown code fences Let me analyze the job posting: - Company intro paragraph (boilerplate-ish but maybe keep as context) - Job title: Medicaid Support Specialist (don't repeat as heading) - Location: Remote - Must Reside within 50 Miles Radius of Albuquerque, NM - Pay Rate: $16.50 per hour - Employment Type: Full time - Shift Information: Mon. – Fri. 8:00 AM – 4:30 PM - Job Summary: detailed paragraph - Key Responsibilities: list of duties - Required Qualifications: list - Preferred Qualifications: list - What We Offer: benefits, pay, schedule info (some duplication) - Pay Transparency: legal boilerplate - EEO statement: boilerplate - Accommodation info: boilerplate - #Remote44 tag: metadata I need to structure this into sections. The posting has: - About the role (Job Summary) - Responsibilities (Key Responsibilities) - Requirements (Required Qualifications) - Qualifications (Preferred Qualifications) - could combine with Requirements or separate - Benefits (What We Offer) - has specific benefits - Pay (Pay Rate mentioned multiple times) - Schedule (Shift Information) But note: "What We Offer" includes pay, benefits, schedule. There's also separate Pay Rate and Shift Information at top. And Pay Transparency section. I should avoid duplication. The rules say: "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting does state them. But also: "fold minor metadata into a short
or drop it." Location, employment type, shift info could be metadata. I'll create sections: - About the role (Job Summary) - Responsibilities (Key Responsibilities) - Requirements (Required Qualifications) - Preferred Qualifications (Preferred Qualifications) - Benefits (What We Offer - but only the benefits part, not pay/schedule duplication) - Pay (Pay Rate) - Schedule (Shift Information) But "What We Offer" includes pay, benefits, schedule. I could make a "Benefits" section from that, and separate Pay and Schedule from the top metadata. The top has: Location, Pay Rate, Employment Type, Shift Information. These are metadata. I could put them in a short
at start or in a "Details" section. But rules say don't put Job ID/requisition numbers as headings. Location, pay, schedule are not job IDs but are metadata. Could fold into a short
. Better: Start with a
containing location, pay rate, employment type, shift. Then sections for substantive content. Let me draft:
Remote position — must reside within 50 miles of Albuquerque, NM. Full-time, Monday–Friday 8:00 AM–4:30 PM. Pay rate: $16.50/hour.
Then sections. But the Job Summary is substantive. So:About the role
We’re hiring a Medicaid Support Specialist who reports directly to the Outreach Supervisor. Conducts presentations throughout the community on New Mexico Medicaid Program. Will meet with groups or individuals. Provide accurate information about the New Mexico Medicaid Program and can assist beneficiaries in enrollment and eligibility assistance for potential and existing New Mexico Medicaid beneficiaries. Processes eligibility applications and determines eligibility for the program. Enters eligibility information into a web-based computer system and references other NM-specific databases as appropriate. Follows up with beneficiaries with correspondence, performs file updates as information comes in, and assesses service/information. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals.
Responsibilities
- Support the research process unit for the SBE (state-based exchange) and seasoned processor with strong knowledge of all systems used for processing – SME (subject matter expert).
- Determine eligibility for NM Medicaid Program according to the NM Medicaid Care regulations/guidelines by reviewing documentation to accurately enter data into a web-based computer system and following procedures for running automated eligibility rules; prepare correspondence for missing information as appropriate; make outbound calls to obtain, clarify, or validate the information.
- Process applications while maintaining an error rate of 5% or below.
- Assist/train new staff and assist in the call center when needed.
- Maintain good attendance and punctuality and work independently on projects.
- Adhere to changes in policy and procedure and build relationships with the community and advocacy groups.
- Provides administrative support to the business operations by performing processing tasks such as data entry, scanning, mail sorting or similar activities, electronic portal, media conversation, content storage and retrieval.
- Occasionally, you will have to go into the office if needed.
Requirements
- Must be 18 years of age or older.
- High School Diploma or equivalent required.
- Must be able to submit to pre-employment screening.
- Legal authorization to work permanently in the United States without requiring visa transfer or sponsorship.
- Prior clerical/customer service work experience.
- Comfortable working within established processes and procedures.
- Strong communication and customer service skills.
- Reliable attendance and strong work ethic.
Preferred Qualifications
- Strong customer service, communication, and problem-solving skills.
- Experience handling escalated customer concerns and complex issues.
- Positive and energetic attitude.
- Ability to communicate clearly and confidently.
- Ability to multi-task and manage time effectively.
- Attention to detail, grammar, and spelling accuracy.
- Computer system experience with data entry and database documentation knowledge.
Benefits
- Medical, dental, and vision benefits from day one for eligible roles.
- PerkSpot employee discount program.
- Paid time off and holidays.
- Paid training.
- Equipment provided.
- Career growth and advancement opportunities.
- Supportive and inclusive work environment.
- No weekend work.
Pay
Hourly rate: $16.50 per hour (bi-weekly pay). Note: this may be below your state's minimum wage; please take this into consideration when applying. Actual salaries may vary based on location, experience, and performance, and may be eligible for bonus or incentive based on business need.
Schedule
Full-time, Monday–Friday, 8:00 AM–4:30 PM. No weekends.
But note: The "What We Offer" section also says "Full time (Mon. – Fri. 8:00 AM – 4:30 PM)" and "No weekend". That's duplicated with Schedule. I'll keep Schedule section with that info. Also, the posting says "We are currently NOT hiring in the following geographies..." - that's a restriction, maybe include in a note? But it's not a standard section. Could fold into aat top or in Pay section. But it's substantive info about where they don't hire. Might be important. Could add a "Location Restrictions" section? But rules say prefer few substantive sections. Could include in the initial metadata
. Also, the Pay Transparency section is legal boilerplate but includes specific info about pay variation and benefits. I've incorporated some into Pay section. The EEO and accommodation info is boilerplate - remove. The "#Remote44" is metadata - drop. The company intro paragraph: "Through our dedicated associates, Conduent delivers mission-critical services..." - that's company boilerplate, but could be considered "About the company". However, the rules say remove boilerplate. But it's not cookie/navigation/legal/EEO/scam-warning. It's company description. Might keep as a brief
before sections? But the user said "Do NOT repeat the job title as a heading (the page already shows it)". The company intro is not job title. Could include as a
at start. But it's generic. I'll include it as a brief intro paragraph. Let me structure final output: Start with company intro paragraph (optional). Then metadata paragraph. Then sections. But the rules: "Output ONLY the HTML fragment — no /, no markdown code fences." So just the HTML tags. I'll write:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote position — must reside within 50 miles of Albuquerque, NM. Full-time, Monday–Friday 8:00 AM–4:30 PM. Pay rate: $16.50/hour. Note: this role is not available in AK, CA, HI, MA, IL, MT, NY, Puerto Rico, or certain metro areas (Minneapolis, Chicago, New York City, Portland, Montgomery County, Seattle, Washington, DC).
Then sections as above. But the "What We Offer" includes "Benefits from day one (medical, dental, vision) for eligible roles." I'll keep that in Benefits. Also, "PerkSpot – Employee discount program." etc. I'll ensure no duplicate info. Now, check for any missing substantive info: The job summary includes "Support the research process unit for the SBE..." but that's also in Responsibilities. Actually, the Job Summary paragraph includes some responsibilities. The Key Responsibilities list is separate. I'll keep both: Job Summary in About the role, and Key Responsibilities in Responsibilities. The Required Qualifications and Preferred Qualifications are separate. The "What We Offer" includes pay, benefits, schedule. I've split. The Pay Transparency paragraph: "Pay Transparency Laws in some locations require disclosure... For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50 per hour, which may be below your state's minimum wage. Please