Mediation Services Manager

About the role

The Center for Dialog & Resolution (CDR) is seeking a Mediation Services Manager to manage their Mediation Services Program. Key responsibilities include planning program work, assigning caseloads, supervising, and coordinating activities. The position also involves collaborating in the development of program goals, objectives, and policies, emphasizing relationship-building within the court and legal community.

Responsibilities

• Manage the Mediation Services Program
• Plan program work, assign caseloads, supervise, and coordinate activities
• Collaborate in the development of overall program goals, objectives, and policies
• Supervise two full-time staff and co-lead with the Mediator Manager
• Oversee case progress with high-quality service
• Show superior communication skills with staff and in dialogue with judges and attorneys
• Possess exceptional judgment

Requirements

• GED and 5+ years’ Professional-level experience in case management and/or escalated customer service requests
• Preferred Bachelor’s degree and preferred Certified Mediator or Current Mediator-in-Training or ability to obtain within 6 months of hire
• Experience in supervising staff and providing timely and appropriate feedback or evaluation
• Demonstrated ability with participation in providing outreach or educational events, presentations, or trainings
• Demonstrated ability to provide quality customer service while maintaining a consistent, courteous, and professional demeanor with people experiencing conflict
• Strong communication and listening skills; ability to provide empathy while remaining impartial
• Proficient in database usage regarding correctly recording information, managing relationships, identifying trends, sorting, and retrieving data, and regularly checking data accuracy
• Experience in Microsoft Office 365 (Word, Excel, PowerPoint, SharePoint, OneNote, Teams, and Outlook)
• Advanced proficiency in using zoom functions for meeting and event management
• Proficiency in common self-help IT issues and problem-solving
• Strong organization skills, attention to detail with excellent follow-through, and critical thinking skills

Qualifications

• Preferred experience in Conflict Resolution and/or conflict resolution setting
• Preferred experience working with or within court or legal systems
• Preferred experience in the non-profit sector
• Preferred familiarity with local community service organizations/resources

Skills

• Excellent communication and interpersonal skills
• Ability to build and maintain positive relationships
• Strong organizational and time management skills
• Ability to handle multiple tasks and prioritize effectively

Benefits

• Medical, dental, vision, basic coverage for life/AD&D
• 2% employer retirement contributions
• 15 PTO days off per year with 12 paid holidays
• Paid trainings

Pay

$28-34 an hour

Schedule

In-office position in downtown Tacoma, WA, with occasional evening and weekend work needed. Opportunity for some hybrid work from home after 6 months.