Client Services Manager

Overview

Simpson Healthcare, an established scientific agency, has been a dedicated partner to clients in the life sciences industry for over 20 years. We are seeking a Client Services Manager to join our growing team within IQVIA in support of both new & ongoing client relationships.

Essential Duties & Responsibilities

• Adhere to all standard operating procedures and support team as needed with PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs
• Develop and maintain effective working knowledge of disease state and client product
• Support project team by creating materials as requested, tracking items through internal review, making edits as needed
• Ensures overall quality, quantity, accuracy, timeliness and tracking of all project deliverables
• Aid in the development, writing, and communication of project plans
• Deliver project pieces that meet client goals and exceed expectations around quality, visualization, scientific content, and timeliness
• Affirmative action to ensure consistent pull through of client branding elements in sales tools, collateral and visual aids, and proposals
• Manage organic business growth by assisting with internal routing of Statements of Work (SOWs) for review, ensuring materials are shared with appropriate stakeholders and tracked through approval
• Request opportunity numbers (Opp #s) and maintain accurate records to support project setup and contracting processes
• Track SOW and opportunity status, escalate delays as needed, and maintain organized documentation in alignment with internal workflows

Required Knowledge, Skills And Abilities

• Bachelor’s degree or equivalent combination of education and professional experience required
• 1+ years of client service experience, preferably within the life sciences or medical communications industry required
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships
• Strong organization, time management, and project management skills
• Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson
• Efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.)
• An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences
• Great team player with a strong drive and willingness to take initiative