Client Services Manager

About the role

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Allentown Senior Living Office.

Responsibilities

• Cook up and address emergent scheduling needs for client services.
• Manage and proactively grow an assigned caseload.
• Build lasting relationships with clients, families, referral sources, payors, and senior living communities.
• Provide exceptional customer service while ensuring quality home care.
• Partner with Clinical Managers to support and supervise field employees.
• Build strong, collaborative relationships with office and field teams.
• Maintain key business and operational metrics, including admissions, Medicare utilization, and referral outcomes.
• Support the overall growth and success of the Allentown Senior Living office.

Requirements

• Bachelor's degree required.
• Prior healthcare, medical office, home care, or home health experience preferred.
• Knowledge of Medicare and OASIS is a plus.
• Previous supervisory or leadership experience preferred.
• Demonstrated success achieving goals and taking on increasing responsibility.
• Strong computer and organizational skills.
• Excellent communication and interpersonal skills.
• Ambition to grow and advance within BAYADA.

Qualifications

Bachelor's degree required. Prior healthcare, medical office, home care, or home health experience preferred. Knowledge of Medicare and OASIS is a plus. Previous supervisory or leadership experience preferred. Demonstrated success achieving goals and taking on increasing responsibility. Strong computer and organizational skills. Excellent communication and interpersonal skills. Ambition to grow and advance within BAYADA.

Skills

• Exceptional customer service skills.
• Ability to manage multiple tasks and priorities.
• Strong organizational and time management skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary.
• Medical, dental, prescription, and vision insurance.
• Paid holidays, vacation, and sick time.
• Tuition reimbursement.
• Employer-paid life insurance.
• 401(k) with company match.
• Employee Assistance Program.

Pay

Competitive salary.

Schedule

Hours may vary based on the needs of the office and the position.

Benefits

• Medical, dental, prescription, and vision insurance.
• Paid holidays, vacation, and sick time.
• Tuition reimbursement.
• Employer-paid life insurance.
• 401(k) with company match.
• Employee Assistance Program.

Company Information

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.