Client Services Manager

Qualifications

• High integrity
• Positive attitude
• Excellent communication skills
• Solution-oriented
• Eager / Competitive
• Ability to thrive and collaborate in a fast-paced environment
• Bachelor's Degree, preferred

Primary Duties and Responsibilities

• Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs
• Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
• Responsible for on-call duties during non-business hours and weekends as needed.
• Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
• Completes necessary reference checks on candidate’s background and work experience
• Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
• Negotiates salary, terms and conditions of employment with candidates
• Schedules direct care workers and field staff for initial placement and ongoing assignments
• Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
• Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
• Ensures client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
• Determines and documents candidate, direct care worker, field staff and client correspondence and activities within the system of record
• Incorporates direct care worker and field staff retention strategy into daily routine
• Responsible for learning all functionalities and operations of the branch office
• Adheres to and promotes company policies and procedures
• Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
• Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
• Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws
• Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines
• Responsible for oversight of revenue cycle management
• Demonstrates a commitment to advancing 365 Health Services, LLC
• Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability

Benefits

• Health Insurance Packages
• Paid Time Off
• 401K

Schedule

Monday to Friday

Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)

Additional Compensation

• Weekly Commission
• Weekly On-Call Pay
• Bonuses