Media Services Manager/ IT Instructional/Class Support Professional II

Job posting number: #7369290. Posted: August 24, 2026. Open until filled. On-site position.

About the role

The Media Services Manager leads a team of employees and student workers responsible for the support, design, and operation of classroom, instructional, and event-based audio-visual technologies across the campus. This position oversees the university-wide classroom and instructional computer laboratory technology program and is responsible for planning, designing, and implementing standardized classroom and instructional technology solutions that support teaching, learning, and campus operations.

The Manager reports to the Director of Client Technology Services (CTS) and serves as a key member of the Information Technology Services (ITS) technical support team, delivering reliable, accessible, and consistent instructional technology services to the campus community.

Responsibilities

• Oversee the installation, configuration, maintenance, and support of instructional technology systems.
• Provide media and instructional technology support for special events, meetings, presentations, and athletic events.
• Support lecture capture and instructional media platforms.
• Ensure faculty, staff, and students are trained in the effective use of supported technologies.
• Manage enterprise classroom and instructional AV systems, including projection, interactive displays, audio systems, and integrated room controls.
• Coordinate with AV vendors and integrators for system deployment, upgrades, and ongoing support.
• Plan and coordinate major technology refreshes or upgrades in collaboration with academic and campus partners.
• Lead technical staff and provide high-quality customer service in a campus environment.

Requirements

• Master’s degree in computer science, Information Technology, or a related field with two years’ experience directly related to the duties of the position, or Bachelor’s degree in computer science, Information Technology, or a related field with four years’ experience directly related to the duties of the position.

Preferred Qualifications

• Experience with Crestron or comparable AV control and room management platforms in standardized instructional environments.
• Experience supporting hybrid learning and collaboration technologies, including Microsoft Teams, Zoom, lecture capture systems, and live streaming platforms.
• Knowledge of digital signage systems and instructional technology accessibility (ADA) standards.
• Demonstrated ability to train faculty, staff, and student employees in the effective use of classroom and instructional technologies.

About the team

Information Technology Services (ITS) strengthens and supports the university’s mission of teaching, research, and scholarly application of knowledge by providing the information technology infrastructure, software, hardware, and support to achieve the university’s strategic goals. ITS comprises nine departments working with the university community to provide technology support and services required for operational excellence, advanced technology integration, and efficient, effective solutions.