Media Delivery Operations Specialist

Job Summary

The Media Delivery team at Disney Entertainment & ESPN Technology is responsible for the entire audio and video encoding supply chain from content acquisition to delivery for Disney+, Hulu, and ESPN+. Consisting of an agile and responsive team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers. The department’s responsibilities provide round-the-clock support for these products, ensuring proper functionality across all platforms and front-end playback scenarios.

Responsibilities

• Serve as a subject matter and technical expert for supply chain operations
• Review audio/visual content against strict deadlines
• Cook with external partners to fix content to ensure deadlines are met
• Research and normalize metadata
• Create tracking tickets for assets that need remediation and follow them to completion
• Provide technical expertise for content issues with A/V, XML, and timed text
• Maintain the health of the encoding pipeline and provide technical and operational support
• Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner
• Update documentation and train team members on procedures
• Provide ongoing status of the overall health of the ingest pipeline to senior staff

Basic Qualifications

• Minimum of 3 years of related work experience
• Bachelor’s degree
• Background in video or film is preferred
• Strong knowledge of video codecs and encoding
• Familiarity with video streaming, specifically HLS
• Understanding of closed captions and subtitles
• Understanding of XML and/or JSON structure
• Knowledge of industry standard delivery specifications such as Cable Labs and Movie Labs
• Previous Experience supporting a VOD workflow or Digital Asset Management system
• Strong organizational skills, must be able to track large scale projects
• Strong multi-tasking abilities and attention to detail
• Strong communication skills
• Ability to work independently with minimal guidance

Preferred Qualifications

• Experience in Quality Control department
• Knowledge of Aspera or other advanced delivery systems
• Spanish language proficiency