Media Operations Specialist

Responsibilities

• Execute Media Operations Technician workflows accurately and efficiently while adhering to established service-level agreements and operational standards.
• Perform content quality control (QC), transcoding, editing, metadata validation, asset preparation, and content distribution activities.
• Serve as a primary escalation point for Media Operations Technicians and partner departments regarding operational issues and workflow exceptions.
• Collaborate with Technical Operations, Commercial Operations, Program Operations, On-Air Operations, Engineering, and other stakeholders to ensure the successful fulfillment and delivery of media assets.
• Troubleshoot and resolve urgent operational issues in real time while identifying root causes and implementing preventative solutions.
• Aid in departmental training initiatives, including onboarding new team members and supporting the rollout of new workflows, systems, and procedures.
• Assist with testing, implementation, and validation of new technologies, systems, and operational processes.
• Create, publish, maintain, and improve Standard Operating Procedures (SOPs) and workflow documentation.
• Identify opportunities to improve operational efficiency, workflow effectiveness, and service reliability.
• Participate in incident response and resolution activities to maintain departmental goals for reliability and availability.
• Maintain the department's commitment to achieving and exceeding operational reliability and service-level objectives.

Qualifications

• Minimum of 10 years of experience in a broadcast, post-production, media operations, or related technical media environment.
• Minimum of 10 years of experience performing transcoding, quality control, and fulfillment functions for broadcast or digital media workflows.
• Experience using file-based quality control tools such as Baton or similar platforms.
• Experience working with media asset management (MAM), workflow orchestration, and metadata management systems.
• Demonstrated track record of meeting or exceeding performance expectations.
• Strong attention to detail and ability to maintain accuracy in a fast-paced operational environment.
• Strong verbal and written communication skills, with the ability to collaborate effectively across technical and non-technical teams.
• Prioritized problem-solving skills and ability to perform under pressure during time-sensitive operational events.