Media Account Supervisor

Watauga Group is an advertising media agency with more than twenty years of experience helping attractions, destinations, and outdoor brands grow sales and get more from their advertising budgets. We combine deep marketplace knowledge with a clear understanding of how visitors and audiences use media, so our clients build awareness and drive measurable results at every stage of the customer journey.We build full-funnel advertising plans using a tailored mix of digital and traditional channels, including broadcast TV and radio, OTT and streaming audio, out-of-home, digital display, paid search, paid social, and sponsorships. Watauga Group is a certified women-owned business through WBENC. Role Description: Provide experienced, hands-on leadership for assigned media-led accounts, ensuring sound client service, organized delivery, and strong collaboration with media specialists. The Supervisor is a day-to-day escalation partner and mentor for the Senior Media Account Manager, while the SVP retains responsibility for the most sensitive client, financial, and business decisions. What You Will Do:· Lead day-to-day client relationships for assigned accounts, facilitate planning and status discussions, and maintain clear follow-through on commitments.· Coach the Senior Media Account Manager as a dependable sounding board for client communication, prioritization, planning decisions, and professional confidence; provide timely, actionable feedback.· Handle routine and moderately complex client challenges independently; bring significant relationship, scope, or financial issues to the SVP with recommended solutions.· Coordinate with media strategists and digital and traditional media specialists to review plans, align deliverables with client goals, and prepare clear client-facing explanations of strategy and performance.· Oversee timelines, approvals, budgets, status reporting, and changes in scope for assigned accounts; identify risks before they disrupt delivery.· Lead effective internal and external meetings, review client-ready work for accuracy and clarity, and ensure decisions and owners are documented.· Support coordination of account team workloads and junior staff development; formal people management may be assigned based on staffing and experience.· Identify practical opportunities to improve processes and enhance client service while keeping the SVP informed of meaningful risks and opportunities.