Med Spa Manager - New Center Opening

Location: 1058 Steam Ave, Midlothian, VA 23113 (Richmond Metro, pre-opening)

About The Opportunity

VIO Med Spa has been named the number one Med Spa Franchise in Entrepreneur Magazine's Franchise 500 for three consecutive years. This is a brand-new build at 1058 Steam Ave, Midlothian, VA, led by an established multi-unit local operator moving into wellness. We are hiring ahead of the opening, so you get a committed owner, real growth ahead, and the rare chance to build and run a center from day one.

Who Thrives Here

• A hands-on leader who likes building a team and a service culture from scratch.
• A sales-minded operator who is energized by membership growth, guest experience, and hitting goals.
• An organized multitasker who is comfortable owning schedules, vendors, and the daily numbers.

Responsibilities

• Launch readiness: help bring the center from build-out to opening, coordinating setup, vendors, hiring, and training so day one runs smoothly.
• Membership growth: drive membership sign-ups and retention, the engine of a VIO center.
• Guest experience: own a premium, consistent guest experience from the first call through rebooking.
• Team building: recruit, onboard, schedule, and coach the front-of-house team.
• Daily operations: run scheduling, inventory, and the tools that keep the center on track, plus local marketing and pre-sales during the ramp.
• Partner with the clinical team on scheduling and patient flow (non-clinical).
• Performance: track and grow the numbers that matter: revenue, membership, retention, and guest satisfaction.

Requirements

• Management experience in med spa, wellness, fitness, hospitality, retail, or another membership or service business.
• A track record growing membership, revenue, or guest retention.
• Strong people leadership: hiring, coaching, and building a team, ideally from the ground up.
• Comfort owning local marketing and pre-sales for a new location.
• Full-time, on-site availability in Midlothian ahead of a December opening, including some evenings and weekends around launch.

Nice to Have

• Med spa or aesthetics experience.
• Experience opening or launching a new location.
• CRM and booking-system fluency, and a local network in the Richmond area.

Schedule

Full-time and on-site. Center hours are Monday to Friday 10am to 6pm and Saturday 9am to 3pm (subject to slight adjustment as opening nears). Manager hours typically extend around opening and closing, with additional evenings and weekends around launch and peak periods. You start ahead of the opening to set up operations and build the team.

Pay

$65,000 to $75,000 per year base, plus a performance bonus tied to the location's growth, with additional incentives for membership growth. Total compensation grows as you build the membership base and the location ramps.