Mechanical Field Supervisor

Overview

Performs complex customer support activities on gas compression and rotating equipment inside customer plants and in the field under general supervision. Acts as a subject matter expert for equipment in assigned area. Mentors and trains other technicians on technical aspects and soft skills.

Requirements

• Demonstrates expert diagnostic, highly efficient troubleshooting, investigation, maintenance and repair skills on multiple OEM compression/rotating equipment and drivers
• Captures, coordinates, prioritizes and resolves issues encountered by service technicians in the plant & field
• Coordinates, communicates the coverage, call handling, response time and protocols of service technicians
• Aims to minimize downtime and maximize the first time fix rate of equipment
• Provides technical support to customers and sales team in a given discipline(s) including: systems installations, repairs, preventative maintenance and pro-active follow-up on an intermittent basis
• Communicates all technical issues to customer and field service manager in a timely fashion
• Records all findings and measurements on appropriate documentation that are electronically filed and submitted to customer
• Models established health, safety and environmental procedures
• Demonstrates excellent customer service skills and effectively communicates to customer and Field Service Manager
• Reads, writes and speaks English (work orders, manuals, drawings, etc.)
• Proficient computer skills, including Internet Explorer, Outlook and MS Office
• Completes and submits company required documentation including detailed reports in an accurate and timely fashion on a regular basis

Knowledge

• In-depth knowledge of gas compression/rotating/drivers operational systems
• Fully understands customers facilities / equipment and performance
• Fully understands all processes and systems used in the region and performance regardless of types, makes or models
• Knowledge of company & customer maintenance standards checklist and ability to accurately and completely follow as well as suggest modifications as required
• Basics of Continuous Improvement concepts
• Knowledge or training in relevant HSE procedures and regulations

Minimum Education And Certification

• High school diploma or equivalent required, college degree preferred
• Valid driver's license and a good driving record

Benefits

• 401(k) savings plan with employer contributions
• Medical, dental and vision insurance
• Wellness programs
• Health savings account, health care and dependent care flexible spending accounts
• Company paid short-term disability and long-term disability
• Company paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Paid time off, including business travel services
• Employee discounts
• An employee assistance program that includes company paid counseling sessions and legal services