Mechanical Claims Adjuster

Job Summary

The Mechanical Claims Adjuster plays a critical role in our claim’s operation. This is a full-time, in-office position based in either Richardson, TX or Jacksonville, FL. As a Claims Adjuster in our Claims Administration Department, you will be part of a dedicated team that plays a key role in our claims process. In this role, you will work closely with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage.

Minimum Qualifications

• Education: High school diploma and at least two years college or an equivalent combination of education and experience; Preferred Bachelor’s degree in related field
• Experience: Minimum 3 years of hands-on automotive repair and diagnosis experience. 1 to 2 years of Claims processing experience preferred but not required
• Licensure, Certification, and/or Registration: Current or previous ASE Certification preferred

Primary Job Functions

• Verify claim information to determine if the customer's concern, diagnosis, and failure justify the repair approval within the terms of the contract.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

Skills & Competencies Required

• Parts and Labor Guide familiarity.
• Intermediate knowledge of Windows-based computer programs.
• Exceptional customer service and communication skills.
• Ability to read, analyze and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
• Spanish fluency/Bilingual a plus.