Mechanical Claims Adjuster

Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future. This position is not eligible for employment visa sponsorship, and the company will not assume sponsorship obligations for existing visa holders.

About the role

The Technical Service Specialist under the leadership of the Director, Claims Operations will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers. The Technical Service Specialist will:

• Provide superior customer service to dealers, consumers, repair facilities, and other customers.
• Adjust and process claims for automotive F&I products.
• Settle claims pursuant to company guidelines.
• Enhance cross-functional coordination and expand internal communications within GSA.

Responsibilities

The Service Specialist also will take action to enhance cross-functional coordination and expand internal communications within GSA. As a Tech Service Specialist You Will:

• Adjust/process claims from dealers, repair facilities, and customers accurately and expeditiously.
• Follow company guidelines.
• Maintain productivity goals.
• Verify agreement or application number; determine if a claim is covered for time and mileage.
• Deny a claim that is not covered.
• Register a verified claim in the database.
• Review claim history for the vehicle; ensure there are no red flags.
• Record cause of breakdown.
• Discuss breakdown with customer and/or service department.
• Agree on: a) labor time and costs; b) parts to be replaced, whether after-market parts will be used, and mark up; c) rental or towing reimbursements, and d) sublet repairs.
• Determine total costs plus sales taxes.
• Review costs with service department; reach agreement.
• Authorize the claim; then, give the dealer a claim number.
• During process, answer questions from dealers and customers concerning their coverage, benefits, maintenance requirements, and denials.
• Help locate an “honoring repair facility.”
• Be able to justify all decisions.
• Dispatch independent adjusters as needed to examine vehicles in the field.
• Evaluate their inspection reports.
• Inform Team Specialist about claims results, use of after-market parts, and critical decisions.
• Identify problem areas, problem dealers, needed policies and procedures, etc. and recommend solutions.
• Refer disputed claims to Team Specialist.
• Process customer reimbursement requests and transfer requests.
• Assist other Technical Service Specialists to interpret and apply terms and conditions of GSFS products.
• Cookordination and communicate actions within the company and with dealers.

Requirements

• High School Diploma or General education degree
• Req1-3 years Required
• Certifications from National Institute for Automotive Excellence (ASE) in at least four areas of technical service preferred.
• Adjuster License
• Physical and Environmental Requirements
• The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
• Travel Requirements
• 10% Minimal Travel Required

Qualifications

Join Us The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates. We are seeking candidates legally authorized to work in the United States, without Sponsorship.