Mechanical Claims Adjuster I

About the role

We Are Different
CareGard Warranty Services, part of Automotive Financial Group (AFG), has been redefining the automotive protection industry since 1994. Over three decades, we’ve grown into a trusted leader in vehicle service contracts and protection products, partnering with dealerships, finance companies, and OEMs nationwide. Our focus goes beyond products—we’re dedicated to developing great people and building a culture grounded in trust, reliability, and exceptional service. Today, CareGard is recognized as a top-rated extended warranty provider with a reputation for consistency, integrity, and industry-leading customer satisfaction.

Duties and Responsibilities

• Understand Ancillary policies to adjudicate claims
• Verification of submitted claim requests to ensure they comply with the terms of contract coverage
• Process verified claims in an online portal, including documenting all communications
• Work directly with repair facilities, providing payment on approved claims
• Answer internal/external claim and coverage inquiries via phone, email, mail, and fax communications
• Work with other adjusters and other departments to ensure accuracy & timely customer service
• Timely and accurate record keeping, including data entry, analysis and storage of incoming documents, spreadsheet management, and tracking needed follow-up communications.

Qualifications

• 2 years experience as a technician
• Excellent Customer Service skills
• Values continued growth.
• Bilingual - Spanish/English (preferred)
• Working knowledge of Microsoft Word, Excel, and Outlook products.
• Data Entry (accuracy a must).
• Clearly communicates information to callers and accurately obtains all required information.
• Reliability and dependability are a must in this position
• Work onsite Monday - Friday (Grapevine, TX)

Benefits offered

• Nine Paid Holidays
• Education/Licensing assistance
• Paid time off (10 days the first year)
• No evenings
• Health/Dental/Vision Insurance
• 401(k) match
• Employee recognition and company events

Pay Range

$16- $23 PLUS addition $$/hour for active ASE (A1-A8)