Mechanical Claims Adjuster
About the role
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a Mechanical Claims Adjuster to join our Claims team. In this role, you will use your automotive knowledge and problem-solving skills to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly. Your decisions play a key role in ensuring fair, accurate, and timely claims resolutions for our customers and dealer partners.
Responsibilities
- Review and investigate vehicle service contract claims to determine coverage eligibility
- Verify contract information, service history, and failure details to assess each claim accurately
- Collaborate with repair facilities to evaluate repair needs and authorize covered work
- Apply contract terms and conditions when approving or declining repairs
- Calculate repair costs and negotiate fair pricing for parts and labor when appropriate
- Maintain clear and accurate documentation of claim decisions in company systems
- Manage claim queues and ensure timely claim handling and communication
Requirements
- High school diploma or equivalent
- 1-2 years of experience in automotive repair, service advising, claims, or a related field
- Strong understanding of vehicle mechanical systems and repair processes
- Ability to analyze information and make informed decisions
- Basic computer proficiency and ability to navigate multiple systems
Qualifications
- ASE certification or manufacturer certification
- Experience in automotive claims or warranty processing
- Experience negotiating repair costs or working with repair facilities
Skills
- Strong understanding of vehicle mechanical systems and enjoy diagnosing issues and evaluating repair solutions
- Comfortable analyzing information, making decisions, and applying guidelines to reach fair and accurate outcomes
- Strong communicator who can clearly explain decisions to repair facilities, dealers, and customers
- Take pride in attention to detail, maintain accurate documentation, and manage multiple claims in a fast-paced environment while staying organized and efficient
- Enjoy diagnosing vehicle issues and understanding how mechanical systems work
- Like solving problems and making decisions based on technical information
- Take pride in balancing customer service with fair and accurate claim decisions
- Want to apply your automotive expertise in a role with long-term career growth