Mechanic II

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King operates over 150 locations across 17 states. Our annual sales exceed $2.5 billion, and our corporate office, distribution center, and flagship store are located in Mattoon, IL. We offer a unique shopping experience, including complimentary popcorn and coffee, as a way to show appreciation for our customers. We value our associates and strive to create a positive, rewarding workplace with growth opportunities, competitive benefits, and a people-first environment.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and 50% on the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services
• Company-paid YMCA Family Membership

Responsibilities

• Manage work orders for customer repairs and perform servicing and repairs on equipment, including diesel-powered compact tractors (19HP to 74HP), garden tractors, mowing equipment, UTVs, lawn and garden equipment, and company-owned fork trucks
• Handle service parts ordering and warranty claims filing
• Provide exceptional customer service by delivering high-quality and prompt on-site repair solutions
• Exhibit effective communication skills with diverse audiences, including customers, for sales support and education
• Ensure safe and proper usage of equipment and tools
• Comply with legal regulations for handling, storage, and disposal of hazardous materials
• Complete warranty documentation according to manufacturer requirements
• Manage special order parts for work orders
• Accurately document daily work performed
• Maintain a clean, organized shop area to ensure a safe environment
• Conduct service tasks in adherence to safety standards and manufacturer requirements
• Utilize computer systems to identify parts, document repair progress, order components, and process claims
• Read and comprehend operating and repair manuals, diagrams, blueprints, and drawings
• Provide daily updates on completed work, identified issues, and upcoming schedules
• Assist in loading and unloading customer machines for repairs and deliveries
• Perform preventative maintenance and basic to advanced level servicing on customer and company-owned machines
• Participate in equipment sales processes as required
• Manage multiple priorities, organize workloads, and meet deadlines effectively
• Safely operate machinery and equipment such as fork trucks, gantry cranes, electric hoists, servicing and diagnostic tools, and multimeters
• Participate in cross-training for flexibility in various departments and responsibilities
• Actively engage in learning initiatives such as training programs, workshops, and webinars
• Provide friendly, proactive, and professional internal and external support
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
• Perform other duties as assigned

Requirements

• At least 3 years of diesel repair experience or equivalent combination of experience and education
• Advanced mechanical skills encompassing small engine, diesel engine, electrical, air conditioning, and hydraulic systems diagnostics and repairs
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office software
• Proficiency in navigating and utilizing in-store technology resources, including CRM software, diagnostic programs, barcode scanning systems, and wireless handheld devices
• Ability to work independently without frequent supervision

Qualifications

Physical Requirements

• Ability to maintain a seated or standing position for extended durations
• Repetitive wrist movements on keyboard
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
• Ability to use a ladder, pallet jack, and forklift
• Close vision for computer-related activities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Pay

The pay range for this position is $25.25-$28.00 per hour, with exact compensation determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.