Mechanic II

Responsibilities

• Manage work orders for customer repairs and perform servicing and repairs on a range of equipment.
• Service parts ordering and warranty claims filing responsibilities.
• Provide exceptional customer service by delivering high-quality and prompt on-site repair solutions for all assigned work orders.
• Exhibit effective communication skills, interacting professionally with diverse audiences, including customers, for sales support and education purposes.
• Ensure the safe, and proper usage of equipment and tools.
• Ensure compliance with legal regulations for the handling, storage, and disposal of hazardous materials.
• Take responsibility for, or share the responsibility of, timely completion of necessary warranty documentation according to manufacturer requirements.
• Manage special order parts for work orders as necessary.
• Accurately document daily work performed.
• Maintain a clean, organized shop area in accordance with management standards to ensure a safe environment.
• Conduct service tasks in adherence to safety standards and manufacturer requirements.
• Utilize computer systems to identify parts, document repair progress, order components, and process claims.
• Read and comprehend operating and repair manuals, diagrams, blueprints, and drawings.
• Provide daily updates on completed work, identified issues, and upcoming schedules.
• Assist in loading and unloading customer machines for repairs and deliveries.
• Perform preventative maintenance and basic to advanced level servicing on customer and company-owned machines.
• Participate in equipment sales processes as required.
• Manage multiple priorities, organize workloads, and meet deadlines effectively.
• Safely operate machinery and equipment such as fork trucks, gantry cranes, electric hoists, servicing and diagnostic tools, and multimeters.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Qualifications

• At least 3 years of diesel repair experience or equivalent combination of experience and education.
• Advanced mechanical skills encompassing small engine, diesel engine, electrical, air conditioning and hydraulic systems diagnostics and repairs.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Proficiency with Microsoft Office software.
• Proficiency in navigating and utilizing in-store technology resources, including CRM software, diagnostic programs, barcode scanning systems, and wireless handheld devices.
• Ability to work independently without frequent supervision.